Why Consider Patch My PC?
Patch My PC is a leading provide of innovative software solutions designed to empower businesses and enhance their operations. Our products have a proven track record of success and are trusted by a diverse range of clients across various industries. We are passionate about delivering exceptional value to our customers and fostering a dynamic and inclusive work environment. We live our values () daily. We are a small, established software company with a startup feel and culture. We have a very dynamic atmosphere with a fully remote team, and there will be a lot of opportunities for personal and professional growth - not to mention all the fun things we do!
About this position: We are seeking highly motivated and experienced Account Executives to join our team. The ideal candidates will have a background in software sales, strong knowledge of pipeline management, and excellent communication and negotiation skills. This role requires a strategic thinker who can build and maintain strong relationships with clients and drive revenue growth.
COMPENSATION INFORMATION: Base Salary: $45,000 - $55,000 (USD Annually)
The salary range will be based on your?experience and cost of living. Other Bonuses We offer additional bonuses for each positive customer survey and sometimes do?one-off company-wide bonuses. Benefits: We offer an excellent benefits package
TRAITS THAT WILL HELP YOU LAND THIS JOB: You Are An 'A' player
Enjoy working in a fast-paced environment
Enjoy trying and learning new things
Have the ability to empathize with and help others
Great customer service skills
Avoid workplace shenanigans
Responsibilities: Understand client needs and provide tailored experiences to exceed expectations.
Build and maintain strong, long-lasting customer relationships.
Collaborate with internal teams to achieve maximum customer satisfaction.
Support customer related go-to-market campaigns
Utilize the CRM to create quotes and invoices to send to customers.
Record welcome videos to send to new customers.
Understand the customer acquisition process and utilize dashboards to follow up with leads.
Enjoy working in a fast-paced environment.
Maintain accurate records of customer interactions and transactions in CRM.
Respond promptly to customer inquiries via phone, email, and web chat.
Provide knowledgeable answers to questions about the product, its features, and usage.
Escalate complex issues to the appropriate team or specialist when necessary.
Work closely with the technical support, sales, and product development teams to resolve customer issues.
Participate in team meetings and training sessions to stay updated on product changes and service procedures.
Develop and implement strategies to drive user adoption, retention, and expansion within assigned accounts.
Proactively engage with clients to understand their usage patterns, identify opportunities for optimization, and address any issues or concerns.
Act as a point of escalation for client issues and concerns, working closely with internal teams to ensure timely resolution.
Stay informed about industry trends, best practices, and emerging technologies to provide proactive guidance and support to clients.
Collaborate with internal teams to identify areas for process optimization, product enhancements, and service innovation to better meet the evolving needs of our clients and drive long-term success.
Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal.
Requirements:
Minimum 5+ years experience
Strong understanding of software solutions and their applications.
Excellent verbal and written communication skills.
Proficiency in CRM software like Salesforce and Microsoft Office Suite.
Proven ability to maintain multiple assignments while maintaining sharp attention to detail.
Work well with a team while in a fully remote environment.
Ability to be flexible in a startup culture.
Benefits: To view more detailed information about benefits offered at Patch My PC, please see?
Medical (99% of premium covered by Patch My PC)
For qualified plans, Patch My PC contributes $2,000/yr into your Health Savings Account (HSA)
For qualified plans, Patch My PC matches up to $500/yr into your Flexible Spending Account (FSA)
Dental
Vision
401k (match 200% of contributions up to the first 5% of salary)
3 months of paid Paternal Leave
3 weeks of paid time off, as well as sick leave, volunteer leave, and bereavement
Increases with tenure
3 days of paid volunteer leave
Tuition reimbursement up to $5,250 a year
Gym Membership / Equipment Reimbursement $900/year
Life Insurance
Short and Long-term disability
200% matching of employee donations to charitable organizations up to $5,000.00/yr
Awesome technology to do your best work
OTHER DETAILS: During the application and interview process, we may ask you to take a series of assessments to?help us understand your potential as a great fit and, if you are hired, how we can best set you up for success.
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.
