This position is responsible for the day-to-day operations and performance of the DV Central Scheduling Call Center. Primary responsibilities include but are not limited to:
Supervises staff, evaluates work and current state results, monitors staff time, and recommends and implements corrective actions. Independently suggests new approaches for performance enhancement and improved productivity. Identifies, quantifies, and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution. Produces daily, weekly, and monthly performance reports which require Microsoft Excel knowledge. Uses problem solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives. Addresses team barriers, process flow or productivity issues. Completes employee performance evaluations, monitors attendance and provides disciplinary action as necessary. Organizes, delegates, monitors, and measures special projects to ensure they are completed timely and accurately. Provides formal feedback on project results to management. Independently leads initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and/or determined by leadership. Provides formal updates and closure. Performs scheduling and preregistration duties including patient demographic validation, insurance benefit verification and coordination of benefits order. Excels in all areas of pre-service including scheduling, preregistration/registration, financial clearance and insurance verification, and check-in and financial collections. Trains and leads team members. Delivers a positive patient experience in all encounters. Performs any written or verbal communication necessary to exchange information with designated contacts promoting effective working relationships. Resolves patient issues in a concise and informative manner. Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations, and implementing actions as appropriate and consistent with the goals of the Nemours Foundation Education:
Associate Degree Internal Candidates Only: Demonstrated performance would be considered for internal candidates. Preferred Skills:
EPIC systems- Cadence and Prelude experience
Healthcare Call Center Experience
Registration/Insurance/Scheduling/Collections Experience
Experience in managing people.
