Job Description
Job Description
Mid-Atlantic Permanente Medical Group (MAPMG) invites applications for a
Access and Service Scheduling Coordinator
to join our Office of the President department. This position is a full-time opportunity based out of our regional office located in
Rockville, MD with a hybrid work model .
Mid-Atlantic Permanente Medical Group is comprised of more than 1,700 Permanente physicians and nearly 300 staff professionals who come together to make a positive impact on the health and lives of more than 800,000 members in Virginia, Maryland, and the District of Columbia.
Reporting to the
Chief of Staff , the
Access and Service Scheduling Coordinator
will be responsible for creating, building, and maintaining accurate department calendars and schedule templates utilizing analytical reports to ensure an adequate number of appointments are activated to meet the demand. You will collaborate with department leaders to ensure adherence to scheduling policies and procedures by addressing access issues promptly through frontline problem-solving, conducting research and investigations, interpreting and resolving issues, and escalating them when necessary. This position directly supports the scheduling for Emergency Medicine and Advanced Urgent Care departments.
You can expect to:
Develop schedules that adhere to established criteria and quality standards for Kaiser Permanente member access, which includes allocating resources for each week, arranging appointments throughout the day, and determining the percentage of appointment types in each clinician's schedule.
Analyze and utilize data models through Microsoft Excel to build these schedules that meet appointment demands.
Conduct data analysis to track and report physician changes on scheduled hours in QGenda
Monitor requests for time off, schedule changes, and extra clinics shifts from MAPMG providers to ensure accuracy of work shifts.
Support the patient satisfaction survey program by maintaining distributions lists, library of active and inactive surveys, and creating graphics to communicate survey results
Train Physicians and administrative staff in effective utilizing QGenda scheduling software and troubleshooting issues
What is required:
Associates degree or equivalent combination of education and experience is required
Bachelor's degree or equivalent combination of education and experience is preferred
Minimum of two (2) years' experience with scheduling applications and project management is required; Experience with Qgenda is preferred
Proficiency with Microsoft Office Suite is required
Previous experience in a healthcare setting is preferred
Ability to communicate effectively within all levels of the organization is required
Proven track record of delivering exceptional customer service
The ability to commute to Rockville, MD, on an as-needed basis.
Candidates must either currently reside in or be willing to relocate to the Washington D.C. metropolitan area
Must provide proof of Covid booster vaccine (released in September 2023) and influenza vaccine as a condition of employment
Competitive Benefits:
Competitive compensation package
100% employer-funded medical and dental insurance premiums
for employees and families effective on the first day of employment
Generous
paid time off,
including vacation, holidays, and sick leave, plus maternity and parental leave
Pension plan, and 401(k)
retirement plan with employer contributions
Life insurance, short-term disability, and long-term disability coverage
Education reimbursement
Equity, Inclusion, and Diversity:
MAPMG continuously works to identify and mitigate healthcare inequities, and that starts with providing an inclusive, supportive environment for our physicians and staff. We encourage applicants of any race, color, religion, sex, sexual orientation, gender identity, or national origin who value diversity and will commit to practicing culturally competent healthcare.
External hires must pass a background check and drug screening.
We are proud to be an equal
opportunity/affirmative
action employer.
We value our diversity and E/O/E M/F/D/V.
#J-18808-Ljbffr
