Chat Support Specialist

Job Description:

Aetna is seeking a dedicated and driven Chat Support Specialist to join our team in Fort Worth, Texas. As an Entry Level position, no prior experience is required, but the ideal candidate will possess strong strategic planning skills and be able to effectively persuade customers in chat interactions.

Responsibilities:- Respond to customer inquiries and provide support via chat- Identify customer needs and recommend products or services- Resolve customer issues in a timely and professional manner- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve overall customer satisfaction- Adhere to company policies and procedures at all times

Requirements:- Strong written communication skills- Ability to multitask and prioritize tasks effectively- Proficiency in using chat support software- Excellent problem-solving abilities- High school diploma or equivalent- Strong attention to detail

Personality traits:- Dedicated- Driven

Soft skills:- Strategic planning- Persuasion

Benefits:- Company-provided equipment- Remote work flexibility- Paid overtime

Working environment:At Aetna, we uphold the highest standards of ethical conduct and integrity. We are committed to providing a safe and inclusive work environment for all employees.

Deadline to apply:June 1, 2024

Equal opportunity statement:Aetna is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.