Customer Service Representative

Job Description:

Bristol Myers Squibb is seeking a dedicated and reliable Customer Service Representative to join our team in Houston, Texas. As a part-time Associate Level position, this role requires at least 4 years of experience in customer service.

Responsibilities:1. Handle customer inquiries and provide information about products and services2. Resolve customer complaints in a professional and timely manner3. Process orders, returns, and refunds accurately4. Collaborate with other departments to ensure customer satisfaction5. Maintain customer records and update information as needed6. Assist in identifying areas for improvement in the customer service process7. Analyze customer feedback and implement strategies to enhance the customer experience8. Conduct market research to stay up-to-date on industry trends and competitor activities

Requirements:1. Strong communication and interpersonal skills2. Excellent analysis and critical thinking abilities3. Ability to work independently and as part of a team4. Proficiency in Microsoft Office and CRM software5. High school diploma or equivalent; college degree preferred6. Previous experience in a customer service role7. Ability to work in a fast-paced environment and multitask effectively

Personality Traits: Reliable, dedicated

Soft Skills: Analysis, critical thinking

Benefits:- Medical coverage - Free accommodation- Gym membership

Working Environment:At Bristol Myers Squibb, we have a strong focus on exceeding customer expectations and delivering delight. Our team works collaboratively to ensure our customers receive the best possible service.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:Bristol Myers Squibb is an equal opportunity employer and is committed to diversity in the workplace. We encourage individuals of all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.