Job Description:
CDW is currently seeking a Chat Support Manager to work from home in Dallas, Texas. As a part-time Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. We are looking for a confident and reliable individual with strong leadership and project management skills.
Responsibilities:- Manage a team of chat support representatives to ensure timely and accurate responses to customer inquiries- Monitor chat conversations to ensure quality and provide feedback to team members- Develop and implement strategies to improve response times and customer satisfaction- Collaborate with other departments to resolve customer issues and improve processes- Provide regular reports and analysis on chat support performance- Train and onboard new team members
Requirements:- At least 5 years of experience in a customer support or chat support role- Strong leadership and project management skills- Excellent communication and interpersonal skills- Ability to work independently and remotely- Proficient in chat support software and tools
Benefits:- Remote work flexibility- Free food- Medical coverage
Working Environment:At CDW, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. We provide a supportive and inclusive environment where employees can thrive and grow in their careers.
Equal Opportunity Statement:CDW is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to Apply: ********
If you meet the requirements and are excited about the opportunity to join our team as a Chat Support Manager, we encourage you to apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
