Live Chat Manager

Job Description:

Campbell Soup is seeking a talented Live Chat Manager to join our team in Houston, Texas. As a part-time Associate Level position, the Live Chat Manager will be responsible for managing our live chat platform and ensuring exceptional customer service for our online customers.

Responsibilities:- Monitor and respond to customer inquiries in a timely and professional manner via live chat- Provide product information, troubleshoot issues, and assist customers with online orders- Collaborate with other team members to resolve customer concerns and provide a seamless online shopping experience- Manage chat queues and prioritize high-priority issues- Collect customer feedback and suggest improvements for chat support

Requirements:- 5 years of experience in customer service or a related field- Ability to adapt to a fast-paced environment and handle multiple chat conversations simultaneously- Passion for delivering excellent customer service and building customer relationships- Strong research skills to quickly find solutions to customer inquiries- Ability to work well in a team and collaborate effectively with colleagues- Excellent communication skills, both written and verbal

Benefits:- Life insurance- Travel & spending expenses- Paid Time Off (PTO)

Working Environment:At Campbell Soup, we flourish in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing the best possible experience for our customers and working collaboratively to achieve our goals.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement:Campbell Soup is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.