Venue Representative

This is a US based position and the successful applicant will be hired into one of Poseidon's US-based partner companies. We're looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site rep and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats. Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality.
MESMERICA is a fully immersive music and art cinematic projection show for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation. *Great communication skills are a MUST for this position*
Responsibilities include: Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise
Welcoming and checking in our audiences, answering guest's questions
Merchandise inventory and sales
Overall event facilitation, ensuring a smooth guest experience
Offering suggestions or comments on how we can do better
Communication: this role requires timely communication with our Venue Operations team
Schedule: Location: Alden Planetarium @ Worcester Ecotarium
Shifts: Thursdays and Sundays from 2:00pm-8:30pm
Currently Scheduled Dates:
4/4/2024Thursday
4/7/2024Sunday
4/14/2024 Sunday
Additional shows will be scheduled based on ticket sales following a similar schedule, hours listed above may vary. Requirements:
Comfortable with using iPad apps, including WhatsApp
Upbeat, positive personality
Customer service experience
Communicative
Detail oriented
Reliable
Punctual
Good judgment (able to timely relay any concerns or issues)
Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)
Natural problem solver
Calm under pressure in high stress environments
More about our values We expect:
• Hard work, including some off hours (since we are running shows round the world);
• World-class standards.
• Attention to detail; we are moving fast and don't have time to be checking others' work.
• Humor (lots of humor).
• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• Long-term, big picture thinking.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don't do guilt.
• Open, honest communication.