Trade Desk Representative - German

Job Description & Responsibilities

We require additional Trade Desk Representatives to join our expanding teams, especially those who speak German, for a hybrid role in our Zug office.

Key Responsibilities

Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
Assist and support the Quality Assurance Department with complaint resolution.
Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
Analyse existing systems and procedures to recommend and assist in implementing enhancements and contribute to developing client service systems, policies and procedures.

Qualification & Skills

Banking apprenticeship or university degree in finance, economics or a related field
Minimum two years of financial industry experience
In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs, etc.
Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
Self-starter, able to handle stress, with the ability to work independently as well as part of a team
Fluent in English with strong verbal and written communication skills
Additional languages:German
FINRA SIE and Series 7 or interest in obtaining the certification