Lead Operations Engineer - Enterprise Command Center

Lead Operations Engineer - Enterprise Command CenterThe Enterprise Command Center (ECC) is Millennium's first line of defense and first response against Infrastructure disruptions and failures. The team's goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading downtime. The successful candidate will function as the regional Team Lead for the Enterprise Command Center (ECC) in the US. This will involve operational activities as well as providing leadership and guidance to the team all in the pursuit of Operational Excellence. The individual will be expected to provide Operational Oversight during Major Incidents and collaborate closely with their regional counterparts. The role will also require close interaction and relationships with individuals and senior management across the organization. The team operates 7 days a week so work flexibility will be required in order to provide effective guidance and oversight.ResponsibilitiesLead, mentor and develop US teamIdentify and look at ways of improving current processes or increasing service qualityCoordinate responses to outages, communicate to users/stakeholders, and manage incident bridges / callsDrive technology teams to address and resolve issuesEffective escalation based on situation and criticalityTroubleshoot and remediate issues within Millennium's IT infrastructureFulfill adhoc and scheduled operational requestsCollaborate with local and global teams to continuously share knowledge of the health of the production environmentQualifications/SkillsRequiredGeneral understanding of technology infrastructure components and topologyBasic understanding of Enterprise Network topology (Cisco qualification beneficial but not essential)Compute (Linux or Windows) experienceCandidates would ideally have a College Degree in an IT disciplineExcellent collaboration and interpersonal skills with the ability to collaborate in a global team environmentExcellent critical thinking and analytical skills with the ability to approach problems from multiple perspectivesDetail oriented; Demonstrable thoroughness and strong ownership of work.Good team player with a strong willingness to participate and help others.Some experience of monitoring toolsExperience in running incidents / situations / crisis events in a complex environment desired but not essential