Service Desk Support Specialist

Job summary
Kadiak is hiring a Service Desk Support SpecialistPosition requires U.S. CitizenshipPreference for qualified applicants from a Federally Recognized Native American Tribe
Job seniority: mid-to-senior level
Responsibilities
• Perform independently or as a key team member in developing and deploying software applications and technology solutions• Provide problem-solving support to users, including troubleshooting hardware and software issues• Serve as initial point of contact for call center support and troubleshooting• Train other team members and provide user support and assistance• Ensure timely problem resolution and control• Adapt to changing priorities• Support all peripherals and multimedia setups• Demonstrate successful execution in a collaborative IT environment
Requirements
• Bachelor's degree in relevant field or equivalent experience• Minimum of 5 years' experience or 2 years specialized• Experience with Microsoft Skype for Business, ServiceNow, and audio-visual technologies• Excellent communication skills• Proficiency in Microsoft Windows• Availability for evening and Saturday schedules may be required• Desired certifications: ITIL V3/V4 Foundations or HDI CSR, SCA, DAST; Microsoft 365, Microsoft Office Specialist; CompTIA CE A+, Network +, Security +
Benefits
• Competitive compensation• Extraordinary benefits package including health, dental, and vision insurance• 401K with company matching• Flexible spending accounts• Paid holidays• Three weeks paid time off