Senior Product Designer - Customer Experience

Senior Product Designer - Customer Experience
Company:

Kin Insurance


Details of the offer

So, what's the role?Kin is taking on the home insurance market with accelerated growth to help customers in climate affected states get affordable property insurance. We are direct to customer business and customers are at the heart of everything we do. We are looking for a Senior Product Designer to join our growing design team and impact our policy management and mobile experiences through seamless and intuitive designs. In this role, you will be responsible for designing customer experiences across product teams to ensure a smooth experience for our users. You will partner with brand, design system and research teams and collaborate with product managers and engineers through design jams and sprints to transform our customer experience. In a changing world affected by climate, you will be accountable for ensuring our customers have a best-in-class insurance experience and have a meaningful business impact through the projects you will be working on.A day in the life could include: Collaborating with cross-functional teams to ideate, design, and prototype industry-changing products that push the boundaries of Kin's customer experiencesAutonomously setting project timelines and exploring diverging, unintuitive concepts when thinking through potential ways of solving a problemDesigning new experiences or layouts that set the UX design standard at Kin and evolves our visual systemsTaking the lead on uncovering and understanding user needsActively participating in defining business goals and explaining metrics they track in detail during quarterly planning and cross-functional standupProactively seeking out feedback from others, promptly acting on the feedback you receive, and deliberately and continually raising our bar for qualityInvolving and engaging broader team and cross-functional partners throughout the design processI've got the skills… but do I have the necessary ones?5+ years of experience designing products for mobile and responsive webWork within a fast paced agile environmentFacilitation skills to lead workshops and design sprintsProfessional communication skills, both written and verbalGrowth mindset and willingness to absorb large amounts of information and complex contextBonus Points:Bachelors degree in design, HCI, cognitive science or equivalent experienceExperience showcasing your end-to-end design process across projects, that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of workExperience designing and launching impactful direct to consumer experiencesExperience uncovering and understanding user needs participating in quarterly planning to prioritize business impactful projects and displaying proficiency in impacting business goals and metrics.Examples of clear documentation around design solutions that showcase a deep understanding of the user problem the part of their journey it affects and a holistic solution that addresses their needsOh, and don't worry, we've got you covered! Medical, Dental, Vision, Disability and Life InsuranceFlexible PTO policy Remote workGenerous equity package401K with company matchParental leaveContinuing education and professional developmentThe excitement of joining a high-growth Insurtech company and seeing your work make an impact

Requirements

Senior Product Designer - Customer Experience
Company:

Kin Insurance


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