What You'll Do
Samsung Device Solutions America is seeking a Senior Engineer, DRAM Business Enablement. Be motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact with sales team members and internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.
Having held a related engineering role in the past as an Application Engineer is a plus. Having been a customer with deep technical interactions with a supplier is a plus. Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.
Experience in supporting consumer server, PC & consumer DRAM products to customers and enabling products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, MCP and modules, and some Flash solutions.
Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our Business strategy
Manage critical relationships with key customer decision makers
Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
Ability to communicate at various management levels
Location: Hybrid at least 3 days in office in Cary, NC and remainder of time to work remotely
Job ID: 41814
What You Bring
Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 3+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
Professional work experience in semiconductor technology, or memory field with customer facing responsibilities
Solid experience with supporting DRAM memory products.
Familiar with DRAM architecture, DRAM memory types
Familiar with system RAS features Engineering Support for Tier 1 DRAM customers and their ODMs
Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
Strong communication skills.
Leadership skills for driving customer enablement strategies and debug activities.
Some travel required, both international and domestic. Approximately 1-2 times per year, subject to customer needs.
Background in DRAM memory design or system architecture
Understanding of semiconductor manufacturing and fab processes
Customer support experience for DRAM products and Strong verbal and written communications.
Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
Fluency in Korean is a plus
You’re inclusive, adapting your style to the situation and diverse global norms of our people.
An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
Innovative and creative, you proactively explore new ideas and adapt quickly to change
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