Senior Development Officer, Mid-Level Fundraising

Description Location: Portland, Oregon or US Remote                       
Position Status: Full-time, Exempt, Regular                       
Salary Level: US: Starting salary for this role will be $64,000 to $76,000 commensurate on experience.        
Valid unrestricted work authorization in the United States is required at the time of application for this position. About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Department Summary  Mercy Corps' High Impact Philanthropy (HIP) team is a crucial component of the Resource Development Department. The team operates under the strategic leadership of the VP of High Impact Philanthropy to develop and enhance relationships with donors and prospects from the private sector. As a sub-branch within the broader HIP team, the Mid-Level team focuses on donors giving between $1,000-$10,000 in a calendar year. These Mid-Level donors are given a higher level of relationship management than general mass market donors, with the goals of better-retaining and upgrading this valuable audience and identifying candidates to move to a HIP Gift Officer portfolio (which focuses on $10,000+ givers). 
General Position Summary The Senior Development Officer, Mid-Level Fundraising will work within the High Impact Philanthropy (HIP) team and collaborate with the Mass Market Fundraising teamto cultivate, steward, and solicit a portfolio of 500+ assigned Mid-Level donors and prospects across the U.S. This position will help review and monitor Mid-Level versioning of Mass Market Direct Mail campaigns, assist with creating and maintaining donor journeys for each subset of Mid-Level donors, and develop upgrade strategies for Mid-Level prospects.  
Essential Responsibilities DONOR RELATIONSHIP MANAGEMENT 
Cultivate, solicit, and steward an assigned portfolio of donors giving $1,000-$10,000 per year. Conduct ongoing, personalized outreach to assigned donors via phone, email, mail, texting, and in-person, with the goal of strengthening donor engagement with and commitment to the organization. Assist the Mid-Level Team with stewardship, cultivation, and solicitation of unassigned Mid-Level donors (General Pool audience).DONOR RETENTION 
Partner with the Mid-Level Team to create strategic touchpoints to retain Mid-Level donors. Work with the Director of Donor Advancement to create donor journeys and outreach plans to re-activate donors before they drop out of our communication stream. Collaborate with the Mass Market Sustainer Manager, Planned Giving Senior Manager, and High Impact Philanthropy team to maintain awareness of cross-selling activities and upgrade opportunities for the Mid-Level audience. DONOR ACQUISITION  
Work with the Director of Donor Advancement to create and maintain a pool of Mid-Level prospects. Develop strategies for conversion of Mid-Level prospects to become Mid-Level donors.  Aid in planning and implementation of campaigns to convert Mid-Level prospects into Mid-Level donors. MASS MARKET DIRECT MAIL CAMPAIGN SUPPORT 
Partner with the Director of Donor Advancement to represent the Mid-Level team in communications with the Mass Market Direct Mail team regarding the review and approval of Mid-Level versioning of Mass Market Direct Mail pieces.  Inform the Mid-Level team of the content and strategy of upcoming Mass Market Direct Mail pieces to ensure the Mid-Level team's communication plan is coordinated with the timing and content of Mass Market Direct Mail pieces. Monitor and assess Mass Market Direct Mail campaign performance for the Mid-Level audience and report results to the Mid-Level team.Supervisory Responsibility The Senior Development Officer, Mid-Level Fundraising position has no supervisory responsibilities. 
Accountability Reports Directly To: Director of Donor Advancement 
Works Directly With: Mid-Level Development Officers, Direct Mail Manager (Mass 
Market Fundraising), Sustainer Manager (Mass Market Fundraising), Direct Mail Agency Partner (Mass Market Fundraising). 
Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects. 
Minimum Qualifications & Transferable Skills Bachelor's degree (or equivalent) and 4+ years of professional experience in client/customer/donor portfolio management and/or nonprofit development or fundraising, or related experience; experience with Mid-Level fundraising ($1,000-$10,000 per year) a plus. Excellent communication and interpersonal skills – both written and oral. Proven track record of working in a forward-facing role and knowledge of customer service practices. Strong organizational and time management skills, attention to detail and process, ability to record and track progress through CRM. Understanding and experience with direct marketing, including the tools and analytics that support database marketing.  Understanding and experience of monitoring Direct Mail campaign performance and metrics.While experience in humanitarian aid and NGO (Non-Governmental Organization) not-for-profit organizations is considered a plus; applications are open to candidates from diverse backgrounds, including the private sector, provided they possess the transferable skills outlined for this position. With a focus on professional success, we will provide comprehensive training tailored to align with Mercy Corps' specific requirements, aiming to enhance existing skills for a seamless transition into the role of Senior Development Officer, Mid-Level Fundraising. 
Success Factors The successful candidate will have an ability to develop personal relationships with a variety ofpeople in a variety of contexts. They will be able to secure and increase contributions fromdonors and retain donors through ongoing communications. It will be critical to crediblyrepresent both program content and the heart of Mercy Corps to external audiences as well asadd constructively to a sense of team and shared goals. This individual will be passionate about delivering value to donors, while balancing those needs with the organization's priorities,resources and objectives. They will be self-motivated, take initiative, and have a bias towardexecution. Attention to detail, comfort with data and analytics, high integrity, and a passion forthe mission of Mercy Corps are a must.
Living Conditions / Environmental Conditions Preference for Portland, Oregon-based candidates, however remote candidates based within the United States will also be considered. The position may require minimal travel, up to 5% in the year.  
Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corp's policies, procedures, and values at all times and in all in-country venues.  
Ongoing Learning In support of our belief that learning organizations are more effective, efficient, and relevant tothe communities we serve, we empower all team members to dedicate 5% of their time tolearning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion Achieving our mission begins with how we build our team and work together. Through ourcommitment to enriching our organization with people of different origins, beliefs, backgrounds,and ways of thinking, we are better able to leverage the collective power of our teams and solve the world's most complex challenges. We strive for a culture of trust and respect, whereeveryone contributes their perspectives and authentic selves, reaches their potential asindividuals and teams, and collaborates to do the best work of their lives. 
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today. 
Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on anybasis. We actively seek out diverse backgrounds, perspectives, and skills so that we can becollectively stronger and have sustained global impact.  
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 
Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.  
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.  Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process. Covid-19 Vaccine Policy for US-Based Employees Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status.  
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities. 
For new employees, this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.