WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.WHY BOX NEEDS YOU The Scaled Engagement Program Manager role is responsible for owning our Scaled Customer Success customer engagement strategy and program execution. This role is responsible for continuing to evolve and innovate the ways our Scaled CSM team engages with thousands of SMB, Mid-Market & Enterprise customers across the globe and is responsible for executing these programs cross-functionally with our Scaled CS leaders & partners (Operations, Analytics, Enablement, Sales, etc.).The right candidate will bring an operational, analytical, and growth mindset and an understanding of Box's Scaled customers' needs. It will require defining big-picture strategy and driving detailed execution. WHAT YOU'LL DO Develop repeatable engagement strategies and tactics, leveraging data analytics, and crafting campaigns and sequence journey emails to ensure our Scaled customers are adopting our products and we are retaining our customersLead implementation of program emails, including working with Salesforce admin on email logic, reviewing and/or creating the email copy, recording emails in Scaled campaign inventory, measuring success of email dataManage and develop the touchpoints, campaigns, and systems that plays are built onLead and/or project manage key initiatives and strategic projects with the Sales Plays Strategy, Marketing, Digital and Product Adoption teams to ensure alignment between Scaled outreach and company-wide communicationsAdvise Scaled Customer Success Leadership on new strategies to retain and grow our account baseContinuously iterate on the customer journey touchpoints our team employs to ensure Box's customers are consistently provided the best experienceMeasure and interpret success of adoption plays and use these learnings to refine future playsManage a backlog of ideas to implement and work with managers to prioritizeWHO YOU ARE4+ years customer success and/or operations experience Results-driven, with experience measuring customer success program's outcomes, particularly in customer health & adoptionRelationship champion, with ability to build partners across internal organizations and build consensus amidst competing prioritiesOrganized project manager with excellent written & presentation experienceSelf-starter who takes the initiative to get things done and drive internal changesPenchant for data with a strong analytical aptitudeFamiliarity with Excel, Salesforce, and other Software-as-a-Service is a plusHigh EQ with an ability to work with many different stakeholders across various orgs and positively influence othersBox lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.EQUAL OPPORTUNITYWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ??independence of people with disabilities and is committed to giving them the same ??opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.For details on how we protect your information when you apply, please see our Personnel Privacy Notice.If you are a California-resident, please read our California Applicant & Candidate Privacy Noticehere .#LI-KS1
