We are eager to add a creative Public assistant to join our incredible team at State of Ohio Jobs in Columbus, OH.
Growing your career as a Full Time Public assistant is a promising opportunity to develop productive skills.
If you are strong in teamwork, planning and have the right enthusiasm for the job, then apply for the position of Public assistant at State of Ohio Jobs today!
Primary Location : United States of America-OHIO-Franklin County-Columbus
Organization : Attorney General
Classified Indicator : Classified
Bargaining Unit / Exempt : Bargaining Unit
Work Hours : M - F, 8:00AM - 5:00PM
Compensation : $20.17/hour - $23.70/hour
Unposting Date : Sep 17, 2023, 10:59:00 PM
Job Function : Clerical & Data Entry
Agency Contact Name : Maren Aikey
Agency Contact Information : View email address on jobs.institutedata.com Public Inquiries Assistant 1
(230008K0) Job Duties
About Us: The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.
What You'll Do: The Ohio Attorney General's Office is currently seeking a qualified candidate for a Public Inquiries Assistant 1 position in the Constituent Services Section. The Public Inquiries Assistant provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries. This position will primarily be designated for remote working. There may be in person requirements for training and operational needs. The headquarter location is Columbus.
The successful candidate will perform the following duties, which include, but are not limited to:
Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public). Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints. Accurately summarizes the constituent's inquiry or request. Assists in resolving problems, questions or complaints. Accurately completes forms on internal and external forms and databases using a variety of software. Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints. Provides general guidance, advice, resources and referrals. Conducts follow up contact to ensure resolution of situation if necessary. Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions. Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry. Performs other related clerical duties (e.g., files, copies, scans, types correspondence) What's in it for you: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Quality, affordable, and competitive medical benefits are offered through the Ohio Med plans. Dental, Vision and Basic Life Insurance
Dental, vision and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation. Employee Development Funds
The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee. Time Away From Work and Work/Life Balance
Paid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Ohio Public Employees Retirement System
OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information. Deferred Compensation
The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information. Qualifications
1 course or 3 months experience in use of multi-line telephone system; 1 course or 3 months experience in use of personal computer; 3 months training or 3 months experience in customer service. Or equivalent of Minimum Class Qualifications For Employment noted above. Preferred Qualifications:
Typing Skills of at least 40wpm.
Bilingual in Spanish a plus!
As a high-impact organization focused on protecting Ohio families, the Attorney General's Office knows diversity is our strength. Office leaders make it a priority to incorporate diversity and foster inclusion in all levels of our office. To learn more about our Diversity and Inclusion at the AGO, click here!
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.
The Attorney General's Office may fill additional, similar positions as a result of this posting.
The Ohio Attorney General's Office is an Equal Opportunity Employer.
AGO#: 23-09-166
Background Check Information
Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test
In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).
Benefits of working as a Public assistant in Columbus, OH:
? Career Growth Potential
? Company offers career progression opportunities
? Advantageous package
? Remote Work opportunity
