A Proof & Control Banking Operations Support Specialist I is responsible for the daily ACH reject, originations and settlement of general ledger reconciliations; ensures that all Federal Reserve Bank debits and credits are posted. Identifies, researches and resolves discrepancies to mitigate the organization's exposure or loss. Works closely with Bank staff, internal and external customers, and management, to address issues within time constraints. Researches and resolves adjustments received from the Federal Reserve Bank and other financial institutions. Provides an excellent level of customer support. Responsible for FRB adjustment requests received from internal and external sources. Ensures credits and debits to customer accounts are processed timely. Prepares responses to FRB, SVPCO, FCN and other correspondent banks regarding adjustments. Obtains supporting documentation from various sources, SVPCO, FCN, Fedline for the Web, DNA, e-mail, and fax, Fiserv Item Processing and Nautilus. Follows up with banks if no response is received.
Gathers, reviews and approves posting sheets that include customer entries in the absence of Manager or Assistant Manager, or to meet department deadlines.
Ensures all rejected ACH debits and credits, as a result of holds on accounts are processed daily by the Exception Processing Department, by reconciling the general ledger, addresses and resolves discrepancies as they are identified. Verifies that the bank receives the correct return figure from the Fed. Researches, identifies and resolves any outstanding discrepancies. Follows up with the appropriate areas to ensure issue is resolved.
Ensures all ACH files received from the Federal Reserve and EPN are processed by the Exception Processing Department, by reconciling the general ledger, addresses and resolves discrepancies as they are identified timely.
Ensures all Inclearing checks from the FRB and other correspondent banks are processed daily by Fiserv Item Processing by pulling supporting documentation and reconciling the general ledgers. Resolution of discrepancies as they are identified. Clearing entries in open item managed accounts where the debit and credit entries are either posted manually or through a system.
Ensures all Inclearing rejects as a result of the file processed through DNA are processed daily by the Exception Processing Department and returns are sent to the correspondent banks by Fiserv Item Processing by reconciling the general ledgers. Addresses and resolves discrepancies as they are identified. Verifies that the bank receives the credit from the Federal Reserve Bank or FCN for Inclearing and returns by reconciling the general ledger and communicating the appropriate department if there is a discrepancy.
Ensures all Zelle Person to Person Payments processed by customers are settled daily through the ACH process by reconciling the general ledger, addresses and resolves discrepancies as they are identified timely.
Handles all ATM/POS rejects by pulling the necessary reports, identifying and correcting rejects, debiting and crediting customer accounts and/or general ledgers.
Reconcile the ATM/POS rejects general ledger to ensure all rejects were handled.
Retrieves customer information using DNA or Nautilus to resolve rejects, exceptions and/or differences when needed. Apply proper accounting treatment to new financial transactions through submissions of MPA Posting and record applicable journal entries as needed to adjust customer accounts or general ledgers. Processes notification letters for credits to customers and funds owed to bank. Answers telephone calls from branches, customers, departments and other financial institutions. Maintenance of customer adjustment files.
Gathers End of Month general ledgers totals for submission to the Accounting Department.
Seeks out senior or managerial assistance for timely resolution of unidentifiable or problematic discrepancies. Reports any issues regarding work immediately to a supervisor.
Performs analytical review on selected general ledger accounts such as, ATM/POS Rejects, and ATM over/short. Research and rectify unexpected or unusual results by accessing information from various departments such as Exception Processing, Processing Solutions, IT and Branches and Departments. Respond to questions from other Business Units regarding general ledger accounts.
Assists Department Management in various department activities including revision/implementation of departmental policies/procedures, releases, bank acquisitions and mergers, systems conversions.
Performs special projects, and additional duties and responsibilities as required.
Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley (SOX) compliance (and adhere to internal control policies and procedures.
Job Qualifications: Education and experience :
High school diploma or equivalent
Three to five years of banking experience in Back-Office Operations
Prior reconciliation, accounting/general ledger experience a plus
Stay current with existing and amended rules and regulations
Knowledge, skills and abilities : Proficient in MS Word, Excel, Outlook
Working knowledge of Fiserv, DNA
Thorough knowledge of banking system
Excellent customer service/relationship management skills
Solid verbal, written and interpersonal communication skills
Solid analytical skills and reconcilement skills
Ability to work in a team spirited collaborative environment
Ability to handle multiple tasks simultaneously and meet deadlines to deliver desired results
