Product Delivery Associate

Job summary
CC Voice product analyst positionWork with IVR teams, line of business, IT, and other partnersDevelop customer experience insights and identify self-service and automation improvements
Job seniority: associate level
Responsibilities
• Develop business knowledge of functional area and processes to support Call Center functions• Use IVR data measurements to improve solution and customer experience• Change delivery, solution management, testing, and client communications• Collaborate on business case benefits• Discover and create business requirements and agile epics/stories• Create solution support documentation• Follow current processes and procedures• And more...
Requirements
• 2+ years working knowledge of contact center operations or technology solutions• Demonstrated experience with business analysis and problem identification• Extensive familiarity and experience in communicating with various stakeholders• Able to work with large data sets and provide regular reporting to senior Executives• And more...
Key Skills Needed
• Working knowledge of contact center operations or technology solutions• Experience in business analysis and problem identification• Strong communication skills• Ability to work with large data sets• And more...
Benefits
• Comprehensive health care coverage• On-site health and wellness centers• Retirement savings plan• Backup childcare• Tuition reimbursement• And more...