ConocoPhillips is a leading oil and gas company, which is hiring PC Refreshers for contract positions. The PC Refresher will is responsible for providing timely desktop site support and problem resolution for our internal customers.Description:Provide timely desktop site support and problem resolution for our internal customers, in support of a fast-paced, personal computer hardware refresh project. This technical role requires strong troubleshooting abilities, effective communications skills, a professional demeanor and exceptional customer service skills, in a large corporate headquarters environment.Responsibilities may include:Perform installation and configuration of personal computing hardware and peripherals. Immaculate cable management practices.Provide customer service and deployment guidance regarding installation of software and configuring desktop settings. Software installs via ServiceNow catalog requests and Microsoft IT Store.Configuring OneDrive settings and assisting customer synchronize data.Microsoft Outlook. Assist set-up user profiles, add additional mailboxes and personalized settings.Reconnecting network printers and assistance with driver installs for local print devices.Provide post-deployment support for any connectivity, performance or configuration issues.Maintain asset management records in ServiceNow.Update project tracking in Excel application or other Microsoft products.Provide clear and professional communications using Microsoft Teams and Outlook.Basic/Required:3+ years of direct experience in troubleshooting and supporting Microsoft Windows Operating Systems3+ years of direct experience an Information Technology site support role1+ years of direct experience supporting and troubleshooting Office 365 application suite and OneDrivePhysical requirements:Able to lift computer equipment that weighs up to 30 lbs. from the floor.Bend, stoop, crawl under tables/desks to perform cable management tasksAble to bend to pick up equipment and load a cart.Able to push/pull equipment on a cart of up to 100 lbs.Preferred:Windows 11 Operating System (OS) experiencePC Rollout/OS upgrade experienceServiceNow and Excel application experience (basic to intermediate skill level)ConocoPhillips contract opportunities are for project-based or other short-term engagements that require specialized skills. Successful candidates for contract opportunities will not be considered employees of ConocoPhillips or any of its subsidiaries nor will candidates be eligible for employment benefits. Candidates looking for regular full-time employment opportunities should begin their search here:https://careers.conocophillips.com/
