The Patient Access Service Specialist (PAS) is the first point of contact in person and via phone for the Department of Neurology. The PAS provides high quality customer service to both internal and external customers. The work environment is both on campus and remote work supporting a call center and front office duties. This position involves serving on a rotational basis to assist with the front office check-in and check-out desk. PAS tasks include but are not limited to gathering and recording required information about patients, provide specific customer service including screening for financial eligibility, confirming health insurance coverage and individuals' obligations, obtaining necessary authorizations for care, scheduling appointments, answering a high volume incoming phone line, taking detailed messages including refill requests and routing to the appropriate person, and assisting patients in an office or clinic setting. This position requires an attention to detail, strong ability to multi-task and exceptional customer service skills. ***Please include a cover letter with your application.
Six months of work experience in a medical office setting, including high-volume direct patient contact or one year of work experience in a high-volume direct public contact position. Basic computer keyboarding skills including typing of 30 – 45 wpm. Proficient with computers including MS Word. Extremely high level of attention to detail. Strong customer service orientation and excellent verbal and written communication and listening skills. Demonstrated problem solving, negotiation and effectiveness in confrontational customer interactions. Advanced degree. Previous Neurology experience. One year of work experience as a PAS Specialist. OHSU Work experience Prior experience with Epic. Successful completion of Epic PAS courses. Monday- Friday Variable hours between 730am & 530pm.This position works in a busy environment with a lot of interruptions, multiple demands and people interactions. It requires dealing with noise and frequent interruptions within the work group. Located at the Center for Health and Healing 1. Must be able to sit for long periods, move about the clinic as necessary, type/computer work for long periods, use of telephone for extended periods.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at or .
