A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Summary
Logistics, Transportation & Parking is seeking full time Customer Service Representatives to act as a Parking Ambassador for the patient and visitor parking structures at the Michigan Medicine parking facilities.
Mission Statement
Facilities and Operations seek to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.
Responsibilities*
Assist patients and visitors by directing them to available parking spaces
Assist parkers with items they may need to take to their destination, as necessary (wheelchairs, strollers, or belongings); use motorized vehicle, as necessary
Direct patients and visitors to their destination inside the hospital, escort patient and visitors to location, if necessary
Monitor full conditions of parking facility, redirect patients and visitors to another facility, if necessary
Assist patients and visitors with location of vehicle upon their return to the structure on foot or by use of motorized vehicle
Act as customer service ambassador to Michigan Medicine
Report any suspicious behavior or activities to Michigan Medicine Security and supervisor
Monitor and report suspected unauthorized parking activity
Maintain areas of the parking structure by assisting in the cleaning, removal of trash, salting icy areas, and shoveling snow
Report any elevator outage to Hospital Maintenance
May work occasionally in a different classification depending on departmental staffing needs
Operate a university vehicle to relocate to other locations to assist in operations and/or assist parking attendants
Other duties as assigned by supervisor or manager
Other Job Details:
May work in a different classification from time to time depending on departmental needs.
Required Qualifications*
High School Diploma
At least two (2) years of customer service experience, preferably in a hospital setting
Excellent customer service skills
Strong communication skills
Ability to work outside in all types of weather conditions
Ability to stay active/moving for most of the shift
Ability to fulfill the necessary requirements to operate a university vehicle
Work Schedule
Monday - Friday, 8:00AM to 4:30PM.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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