We are searching for a capable Operations support consultant to join our high calibre team at Berklee College of Music in Boston, MA.
Growing your career as a Full Time Operations support consultant is a promising opportunity to develop useful skills.
If you are strong in innovation, problem-solving and have the right initiative for the job, then apply for the position of Operations support consultant at Berklee College of Music today!
Job Description:
Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Consultant providesengineering support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, andequipment. They perform essential functions to maintain the correct and consistent operation of the studio facilities: inspecting equipmentat start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operationalissues, providing effective tier 1 and tier 2 technical support, maintaining the established protocols for logging students in and out offacilities in order to maintain inventory and ensure proper facility usage, and following up on any issues either directly or via aticketing system. They also regularly create and update both user-facing and internal technical documentation as well as perform semesterlyproject work to implement upgrades to spaces and test hardware and software. These functions ensure classes and sessions can operate withminimal disruption. The Studio Operations and Support Consultant collaboratively oversees a group of 50 studio assistants hired throughStudent Employment. The 32 recording studios and suites are in operation 22 hours per day, seven days per week and serve thousands of musictechnology students, visiting artist events, faculty, visiting artists, faculty and chair grant recordings, events, major residencies,special programs, college service and community outreach projects.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
Provides in-person, on-call, and remote support for a variety of technologies, systems and services; specialized music technologyequipment (audio consoles, mix controllers, monitor systems, microphones, recording equipment, audio interfaces), network audio systems,computer systems, music technology software, audio and video components, sound and projection systems, screens and displays/monitors, videoand web cameras, and amplifiers
Provides support, technical assistance, and troubleshooting for classes, student sessions,daytime recording ensembles, grant sessions, and visiting artist events in the recording studios and productionsuites
Provides proactive monitoring and testing of systems and equipment.
Troubleshoots unresolved technicalissues
Identifies and escalates recurring issues so they may be addressed and resolved
Collaborates withDistributed Systems and Technical Maintenance teams to document and follow up as needed
Advises on areas for improved serviceofferings
Conducts semesterly software and hardware testing: executes test plans, documents results,updates and trains in revised technical support techniques for new installations
Participate in project teams forimplementation of various technology related projects such as room upgrades, new technology rollouts, etc.
Providessupport for events occurring in the technology facilities. Performs setup, operation, troubleshooting, and breakdown of any neededtechnology equipment for these events
Maintains continuity and flow of the studio operation by ensuring that sessions startand end on time and that all proper protocols and rules pertaining to studio use are adhered to
Monitors the status ofequipment and curricular assets in all recording studios and production suites
Supervises Studio Assistants during scheduledshifts and trains new Studio Assistants on policies, day-to-day procedures, and troubleshooting methods
Keeps detailedrecords and submits reports of facility and equipment use, technical issues, and policy infractions using FileMaker Pro databases andweb-based administrative software
Supervises access to student/faculty media assets and check-outequipment
Audit and verify student submissions to a security log to monitor facilities and ensure the safety of valuableequipment
Monitors 160 Percussion room, processes daytime requests and scheduling of percussion equipment for all divisionalrecording sessions
Coordinates with the Booking Office to update and maintain an accurate sessionschedule
Introduces new users to the facilities and ensures the proper handling and care of equipment
Reportsnon-standard practices to the Manager
Other duties as assigned
MINIMUM JOB QUALIFICATIONS:
B.M. in Music Production and Engineering or an undergraduate degree in a similar music technology program
1-2years of experience in a commercial recording facility
Experience working at a higher education institution or within onlineeducation is preferred
KNOWLEDGE AND SKILLS REQUIRED:
Highly developed skills in DAW operation, audiorecording and mixing, signal flow, microphone techniques, console workflow, analog and digital multitrack recording formats, MIDI, modernaudiovisual systems, Dante and surround sound
Proficiency with audio software technologies such as, but not limited to, ProTools, Logic Pro, Reason, Ableton Live, Nuendo, Finale as well as various audio plug-ins and virtual instruments
Experienceusing recording/mixing consoles, interfaces, and controllers such as, but not limited to, the Neve 88RS; SSL Duality SE; API Legacy Plus and1608; Avid HDX systems, S3, S6, XMon, MTRX, Artist Control and Artist Mix
Ability to function well under pressure andmaintain stellar customer service
Strong organizational skills and the ability to prioritize assignments, meet deadlines, andwork on multiple projects simultaneously with great efficiency and attention to detail
Excellent written and verbalcommunication skills
Exceptional leadership and motivational skills
Promotes courtesy, sensitivity andrespect
Fosters an inclusive workplace, advance engagement and team building
Experience with Mac and Windowsoperating systems and software testing, including writing test plans and documenting results
Proficiency with GoogleWorkspace, Microsoft Office, and FileMaker Pro
Robust knowledge of web browsers, caching issues, multimedia plug-ins, andconferencing software
Familiarity with video creation and editing, and/or screen capture software such as iMovie, Final CutPro X, Premiere Pro, or ScreenFlow
Experience with Workday, Colleague, Informer, and Google Data Studio ispreferred
SUPERVISORY RESPONSIBILITIES:
Supervision of on-shift Studio and SuiteAssistants
WORK ENVIRONMENT:
This is a coverage and vacation relief position. Shifts are scheduledovernight and on weekends. Ability to carry 70 lbs. This document does not create an employment contract, implied orotherwise, other than an "at will" employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity atBerklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience,ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities weserve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of allemployees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexualorientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of thearmed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure thatpersons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the jobapplication or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, pleasecontact the Human Resources Team at View email address on jobs.institutedata.com or call View phone number on jobs.institutedata.com.
Berklee is committed to increasing thediversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and toidentify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or facultypositions.*
Employee Type: Casual
Benefits of working as a Operations support consultant in Boston, MA:
? Career Growth Potential
? Company offers career progression opportunities
? Attractive packageCompetitive Pay
