Operations Analyst I Herndon Virginia 20171 (Onsite) Rotating shifts for a 24-hour operating centerAre there any specific companies/industries or ideal background you'd like to see in the candidate's experience? Utility companies, 911 dispatchers, Military background, call centersJob Description:Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service.Accurately reports outages to customer's accountsAccurately manages Estimated Restoration Times to customersProvides accurate and timely information to customers, and first line resolution to customer complaints.Provides timely and accurate data for continual Service Reliability improvements.Top Skills:Verbal & Written communication skillsGood computer skills & proficiency working in various software applicationsProblem resolution & analytical thinkingWhat are the top "nice to have" skill sets?1 to 5 years related experienceWhat soft skill requirements do you have (team fit and personality requirements) Teamwork, adaptability, attention to detailNote:Must be able to pass NERC & FERC background investigations.Length of assignment: 1 yearHow many positions: 3If on-site, which location will contractor report to? Centreville Rd Herndon VA (Lincoln Park II)Will travel be required for this position? If so, how often? NoWhat schedule is the candidate required to work? Rotating shifts for a 24-hour operating centerAt any time is overtime required or would you say it is just available as a function of the job? Yes, during storms and as a function of the jobAny required certifications? Must pass NERC & FERC background investigationAre there any specific companies/industries or ideal background you'd like to see in the candidate's experience? Utility companies, 911 dispatchers, Military background, call centersHow will the interviews be conducted? In person panel interviewPay Range: $23.00 - $25.00
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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