Online Chat Support Officer

Job Description:

Micron Technology is seeking a passionate and resourceful Online Chat Support Officer to join our team in Indianapolis, Indiana. As an Associate Level position, the Online Chat Support Officer will be responsible for providing timely and accurate support to customers through online chat platforms.

Responsibilities:1. Respond promptly and professionally to customer inquiries via online chat.2. Provide technical support and troubleshooting for product-related issues.3. Educate customers on product features and functionalities.4. Escalate unresolved issues to the appropriate departments for further investigation.5. Maintain a positive and empathetic attitude towards customers at all times.6. Keep detailed records of customer interactions and transactions.7. Collaborate with other departments to improve customer satisfaction and retention.8. Stay up-to-date on product knowledge and industry trends.

Requirements:1. Minimum of 3 years of experience in customer service or technical support roles.2. Excellent communication skills, both written and verbal.3. Strong time management and organizational skills.4. Ability to work independently and as part of a team.5. Proficiency in using online chat platforms and customer service software.6. High school diploma or equivalent required; Bachelor's degree preferred.7. Passion for technology and helping customers resolve issues.

Benefits:- Profit sharing opportunities- Visa sponsorship for qualified candidates- Paid overtime for exceeding performance expectations

Working Environment:At Micron Technology, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected for their unique perspectives and contributions.

Deadline to Apply:Interested candidates are encouraged to apply by May 18, 2024.

Equal Opportunity Statement:Micron Technology is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.