Office Quality Manager

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Office Quality Manager

Seattle ,

Washington

Job Category:

Operations Group
Full/Part Time:

Full time
Job Type:

Regular
What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
This opportunity entails being responsible for quality management within the office as well as managing quality on some of the most significant projects in the office.
At the office level, the candidate will be responsible for championing the achievement of Quality Work on all projects within the Office, resulting in greater profitability and higher levels of client satisfaction through implementation of the HNTB Quality Management Standard of Performance (SOP) and the Quality Management System (QMS). Responsible for working with the Division Quality Manager and/or the Corporate Quality Officer (CQO) on continual improvement to the QMS, achievement of corporate quality initiatives, and oversight of QMS implementation within the Office. The OQM develops, analyzes, and reports on quality implementation statistics and quality performance measures within the Office to the Office Management Team, Division Quality Manager, and CQO. This position supports Project Quality Managers and project teams in the implementation of the QMS on all Office projects.
At the project level the candidate will be responsible for working directly with the Project Manager, to develop, implement, and manage the quality of project deliverables through a Project Quality Plan (PQP) meeting the requirements of the HNTB Quality Management System (QMS) and project/client requirements, inclusive of quality management approach for subconsultants. Proactively work with the project team to ensure compliance with the PQP including the oversight of quality check and review activities. Develop project quality performance metrics and report to project/office leadership.
What You'll Do:
Ensures understanding and implementation of the corporate QMS within the office.
Reports on quality performance and leading improvement actions to support the office strategic plan and/or to address quality issues.
Participates in all hands meetings to share quality performance, QMS changes, best practices and lessons learned with office staff.
Provides annual QMS Refresher Training to office staff.
Gathers quality performance metrics along with best practices and challenges and report those to the CQO.
Trains and mentors Project Quality Managers in the office to achieve consistent application of the QMS to all projects, facilitates the sharing of best practices and solutions to challenges, and reinforcing PQM responsibilities.
Participates in draft work planning efforts to understand client quality management requirements.
Assigns Project Quality Managers to projects and reviews and approves of Project Quality Plans for projects within the office. Facilitates After Action Reviews on office level projects.
Develops and implements a quarterly Quality Audit schedule covering active projects within the office to identify continual improvement opportunities.
Investigates lost earnings driven by quality performance to identify root causes and determining appropriate corrective actions to prevent similar recurrence.
Performs other duties as assigned.
Determines the quality plan approach for the project.
Develops Custom PQP, when required, and work with PM to obtain client approval.
Determines the quality plan approach for subconsultants. Reviews and approves subconsultant quality plans.
Partners with the Project Manager (PM), and Task/Functional Leads, identify project deliverables and determine necessary quality check and review activities.
Provides PQP training for project team members, including Subconsultants.
Performs Quality Assurance (QA) Reviews or QA Audits. Manages quality audit and corrective/preventive action systems.
Performs root cause analysis and implement appropriate corrective actions to address quality issues.
Develops and reports on project quality performance metrics to project team and Office Management Team (OMT) as part of Monthly Project Reviews.
Facilitates continual improvement and share lessons learned/best practices.
Performs other duties as assigned.
What You'll Need:
Bachelor's degree in Quality Management/Engineering, Civil Engineering, Industrial Engineering, or other related engineering or math/science degree and 10 years of relevant experience.
In lieu of degree, 14 years of relevant experience.
What You'll Bring:
Leadership abilities, ability to influence others.
Strong verbal and written communication skills.
Proactive.
Process-oriented.
Root cause analysis and continual improvement skills.
Ability to identify and implement quality performance metrics.
Ability to work collaboratively in a team environment.
What We Prefer:
12 years of relevant experience.
American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence, or Certified Quality Auditor certification.
Ability to acquire certification within 6 months of beginning position if certification has not already been obtained.
PMP, DBIA, AICP, or CMAA certifications
Experience working with quality management systems compliant with ISO 9001, FTA or similar quality requirements.
Previous experience developing quality plans and auditing for compliance as well as determining, analyzing and reporting on quality performance metrics and management of a corrective/preventive action or similar continual improvement system.
What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
This opportunity entails being responsible for quality management within the office as well as managing quality on some of the most significant projects in the office.
At the office level, the candidate will be responsible for championing the achievement of Quality Work on all projects within the Office, resulting in greater profitability and higher levels of client satisfaction through implementation of the HNTB Quality Management Standard of Performance (SOP) and the Quality Management System (QMS). Responsible for working with the Division Quality Manager and/or the Corporate Quality Officer (CQO) on continual improvement to the QMS, achievement of corporate quality initiatives, and oversight of QMS implementation within the Office. The OQM develops, analyzes, and reports on quality implementation statistics and quality performance measures within the Office to the Office Management Team, Division Quality Manager, and CQO. This position supports Project Quality Managers and project teams in the implementation of the QMS on all Office projects.
At the project level the candidate will be responsible for working directly with the Project Manager, to develop, implement, and manage the quality of project deliverables through a Project Quality Plan (PQP) meeting the requirements of the HNTB Quality Management System (QMS) and project/client requirements, inclusive of quality management approach for subconsultants. Proactively work with the project team to ensure compliance with the PQP including the oversight of quality check and review activities. Develop project quality performance metrics and report to project/office leadership.
What You'll Do:
Office Level
Ensures understanding and implementation of the corporate QMS within the office.

Reports on quality performance and leading improvement actions to support the office strategic plan and/or to address quality issues.

Participates in all hands meetings to share quality performance, QMS changes, best practices and lessons learned with office staff.

Provides annual QMS Refresher Training to office staff.

Gathers quality performance metrics along with best practices and challenges and report those to the CQO.

Trains and mentors Project Quality Managers in the office to achieve consistent application of the QMS to all projects, facilitates the sharing of best practices and solutions to challenges, and reinforcing PQM responsibilities.

Participates in draft work planning efforts to understand client quality management requirements.

Assigns Project Quality Managers to projects and reviews and approves of Project Quality Plans for projects within the office. Facilitates After Action Reviews on office level projects.

Develops and implements a quarterly Quality Audit schedule covering active projects within the office to identify continual improvement opportunities.

Investigates lost earnings driven by quality performance to identify root causes and determining appropriate corrective actions to prevent similar recurrence.

Performs other duties as assigned.

Project Level
Determines the quality plan approach for the project.

Develops Custom PQP, when required, and work with PM to obtain client approval.

Determines the quality plan approach for subconsultants. Reviews and approves subconsultant quality plans.

Partners with the Project Manager (PM), and Task/Functional Leads, identify project deliverables and determine necessary quality check and review activities.

Provides PQP training for project team members, including Subconsultants.

Performs Quality Assurance (QA) Reviews or QA Audits. Manages quality audit and corrective/preventive action systems.

Performs root cause analysis and implement appropriate corrective actions to address quality issues.

Develops and reports on project quality performance metrics to project team and Office Management Team (OMT) as part of Monthly Project Reviews.

Facilitates continual improvement and share lessons learned/best practices.

Performs other duties as assigned.

What You'll Need:
Bachelor's degree in Quality Management/Engineering, Civil Engineering, Industrial Engineering, or other related engineering or math/science degree and 10 years of relevant experience.

In lieu of degree, 14 years of relevant experience.

What You'll Bring:
Leadership abilities, ability to influence others.

Strong verbal and written communication skills.

Proactive.

Process-oriented.

Root cause analysis and continual improvement skills.

Ability to identify and implement quality performance metrics.

Ability to work collaboratively in a team environment.

What We Prefer:
12 years of relevant experience.

American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence, or Certified Quality Auditor certification.

Ability to acquire certification within 6 months of beginning position if certification has not already been obtained.

PMP, DBIA, AICP, or CMAA certifications

Experience working with quality management systems compliant with ISO 9001, FTA or similar quality requirements.

Previous experience developing quality plans and auditing for compliance as well as determining, analyzing and reporting on quality performance metrics and management of a corrective/preventive action or similar continual improvement system.

Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about EOE including disability and vet
Visa sponsorship is not available for this position. #CVV
Locations:
Bellevue, WA (Seattle), Seattle, WA (Downtown)
The approximate pay range for Washington is $166,888.05 - $306,575.52. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

At HNTB, we are harnessing the power of collaboration and innovation to establish a new vision for the future of mobility across our country. You don't have to look far to see our impact. For more than a century, HNTB's spark has connected people and places, expanded opportunity, and left a lasting impact on our communities. Our culture of integrity and inclusion, combined with groundbreaking solutions, has affirmed our reputation and positioned our firm as the industry leader in delivering extraordinary value.
When you join HNTB, you are joining an employee-owned firm founded on the values of integrity, collaboration, personal accountability, respect for others, and the development of all employees. We are committed to the continual improvement of an inclusive and diverse workplace. We encourage our employees to bring their whole and authentic selves to work, provide them a meaningful welcoming environment where they are valued, celebrated and respected. Diversity of thought and unique perspectives drives innovation, engagement and retention, which makes HNTB better and brings value to our clients and our communities.

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