Are you a dynamic, results-driven professional ready to make a significant impact in the healthcare industry? We are actively seeking a visionary individual to join our team as the Manager of Scheduling and Financial Clearance. Kingman Regional Medical Center is located in beautiful northwest Arizona. Experience the magic of Kingman's stunning Arizona sunsets and thrive in an outdoor enthusiast's dream destination with picturesque mountain ranges, nearby lakes, vibrant parks, and plenty of outdoor activity. Kingman is an incredible community to live, work, thrive, and play! Position Purpose: This pivotal role involves providing general oversight of financial clearance functions, setting goals, and implementing policies and procedures to ensure efficient operations. The successful candidate will play a crucial role in reducing denials, improving patient experience, and enhancing our organization's financial performance . Hours/Shift: Full Time/Days M-F 8:00a-4:30p
Benefits: We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities. We invest in you! Exceptional Colleagues Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding Health and Well-Being Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability Generous Paid Leave Accruals and PTO Cash Out Opportunities 403b Retirement Plan with Employer Contributions Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program Employee Identity Theft Protection On-site daycare exclusive to our employees' children of all ages Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts Career Growth and Development Tuition Reimbursement/Scholarships for full-time employees As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program So much more! Key Responsibilities: Aids in setting goals, priorities, performance standards, policies, and procedures for the following functions: pre-registration, insurance/benefit verification, referrals, prior authorizations, any related denials, price estimations including the No Surprises Act, and central scheduling. Leads and develops staff, monitors staff engagement and implements improvements, assist with interviews and hiring decisions, coaches and provides performance feedback, identifies competency assessments, develops staff training, and schedules staff development. Develops, maintains, and implements policies and procedures, monitors adherence. Ensures financial clearance is obtained prior to services being rendered, patient experience protocols are followed, and clearance is obtained in a timely manner to reduce related denials. This position has key responsibilities that directly impact reimbursement and the hospital's financial performance. Involvement in departmental and interdepartmental process improvement teams to eliminate waste and improve efficiency. Works closely with revenue cycle management to align revenue cycle processes to present a unified patient experience and consistent capture of data. Work is performed in conjunction with joint ventures, partnerships, and any additional community connect partners to ensure their needs are met. Responsible for the results of the scheduling and financial clearance department (i.e., the number of days out that patients are scheduled for services and cleared financially, time-of-service collections, HCAHPS patient satisfaction scores related to scheduling and financial clearance, losses and write-offs related to authorizations not obtained and financial clearance not completed, and the accuracy of information collected and processed). Qualifications: Education: Associates degree in Business and/or Healthcare related field, or 2 years equivalent, relevant work experience and training
Experience: · Five (5) years' experience in a healthcare setting or related industry
· Experience managing a team or working with people across functions and departments.
Knowledge, Skills, and Abilities: · Proven track record in identifying and resolving problems related to people, process, and technology, and manage projects
· Analytical skills; Ability to generate and interpret quantitative data, set goals, and monitor performance
· Customer service excellence with effective written and verbal communication skills
· Ability to manage staff and communicate across departments and functions
Work Requirements: Ability to sit for 6-7 hours daily, lift and carry to 15 pounds, calmly and effectively address frustrated/angry customers
About Us: Kingman Regional Medical Center (KRMC) is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers. KRMC is recognized as an innovator in rural healthcare, a teaching hospital, and a member of the Mayo Clinic Care Network. We provide a full continuum of highly technical and specialized medical services to meet the healthcare needs of our community. Year after year the Leapfrog Group has awarded KRMC an 'A' Grade for Patient Safety. We strive to provide a culture of safety, integrity, teamwork, accountability, respect, and appreciation through recognition, career growth, and employee celebrations throughout the year for all of our staff. Kingman Regional Medical Center is a great place to work, come join our team!
