Job Description:
Occidental Petroleum is seeking a passionate and driven Live Chat Specialist to join our team in Houston, Texas. As a part-time Associate Level position, the Live Chat Specialist will be responsible for providing exceptional customer service and support through live chat interactions on our website. This role requires a high level of emotional intelligence and strategic planning skills to effectively communicate with customers and resolve any issues or inquiries they may have.
Responsibilities:- Engage with customers in real-time through live chat on our website- Provide accurate information and assistance to customers regarding products, services, and support- Troubleshoot and resolve customer issues in a timely and professional manner- Collaborate with cross-functional teams to escalate and resolve complex customer cases- Maintain a high level of customer satisfaction by delivering personalized and efficient service- Analyze chat interactions to identify trends and opportunities for improvement- Stay up-to-date on company products, services, and policies to provide accurate information to customers
Requirements:- 2 years of experience in a customer service or live chat role- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Strong emotional intelligence and the ability to empathize with customers- Strategic planning capabilities to effectively address customer needs- A proactive and collaborative approach to problem-solving- Proficiency in Microsoft Office and CRM systems- Ability to work independently and as part of a team- Bachelor's degree in Business Administration or related field preferred
Personality Traits: Passionate, driven
Soft Skills: Emotional intelligence, strategic planning
Benefits:- Parental leave- Remote work flexibility- Visa sponsorship
Working Environment:At Occidental Petroleum, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to fostering a collaborative and inclusive work environment where employees can thrive and innovate.
Equal Opportunity Statement:Occidental Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
