Title: Lead Bartender
Reports To: Beverage Manager or Director, Food & Beverage Director, & Assistant F&B Director
Supervises: Bartenders, Cocktail Servers, Bar Backs under the guidance of the Beverage Manager / Director.
General Purpose: T he Lead Bartender assists, under the direction of the Beverage Manager / Director, in the curation, creation, and execution management of the Cocktail and Spirits program for the restaurant with a concentration on the Lounge area and team.
Specific Responsibilities: Service + Team Ensure total guest satisfaction and ensure the finest quality of food and beverage. Provide the highest and most efficient level of food and beverage service expected by the guest. Hold the lounge team to 21c service standards. Constantly seek improvement in self, team, and what we deliver. Engages with guests and teammates while on the floor to promote beverage program awareness and sales. Cultivates a following of regulars. Stays aware of market trends, i.e., economy, creative ideas, new product. Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings. FOH F&B (Events included) Staffing responsibilities. Screens Lounge / Bar team applicants in the interview process in conjunction with the F&B Management team. Provides approval / denial recommendations for restaurant Bar positions to the Beverage Manager / director, F&B + AF&B Directors. Works with scheduling manager to ensure all bar team beverage training is scheduled and complete for new hires. Assists in upholding property Alcohol policies within 21c, state, and municipality guidelines. Assists with Tracking + ensuring teammate alcohol license compliancy (where applicable). Works to keep teammate morale high. Coach employees on ways to work efficiently with each other. Constantly seeks improvement in self, staff, and 21c. Enforces proper dress guidelines for all teammates. Role of teacher, trainer, developer. Train, train, and train team some more. Assists the Beverage Manager / Director with verbal and written quizzes on cocktails and spirits. Assists the Beverage Manager / Director in the development, implementation, and maintenance of beverage training policies for Bar positions - both onboarding and continued education. Responsible for ensuring the Bar/Lounge Team adheres to all beverage operational systems and assist in incorporating them into training systems. Assists the Beverage Manager / Director to maintain steps of Beverage service protocols and Beverage standards of service in Bar / Lounge areas. Assists the Beverage Manager to ensure all Beverage training, policies, systems, product + menu information are built and maintained within MISEbox for all teammates. Beverage Procurement and Inventory responsibilities Assists the Beverage Manager / Director on Alcoholic Beverage procurement and inventory management at the discretion of the Beverage Manager / Director. Responsible for conducting Monthly inventories with the Beverage Manager / Director. Works with the Beverage Manager / Director and 21c F&B Operations team to incorporate and maintain compliancy to all 21c and Ennismore brand partnerships. Marketing Works with F&B Management and Brand / Marketing Team to develop and provide content through various media channels regarding the Beverage Program. Works with the F&B, Sales, and Marketing Leadership Teams to concept, curate, plan, and execute specialty Beverage and Culinary events. Is current and comfortable with being on camera and in media interviews. Operations & Admin Assists the Beverage Manager / Director to curate, manage and maintain cocktail and spirits lists on all Restaurant beverage menus. Assist the Beverage Manager / Director in the selection, inventory, and maintenance for Beverage glassware, tools, and equipment. Available for all Manager and Bar Meetings as designated by the F&B Management Team. Access to 21c property Network and Email. Stays on top of communication in a timely manner. Access to Beverage Inventory System. Stays on top of maintenance as directed by the Beverage Manager / Director. Access and Contributor to MiseBox (Teammate Training Software). General Reports to work on time and ready to work scheduled shift. Maintains a positive, friendly attitude with teammates and guests. Maintains a clean, orderly appearance of self and all F&B operations areas. Assists/executes any and all tasks as assigned by the F&B Director and Assistant F&B Director. Embraces new ideas and quickly adapts to rapidly changing circumstances. Identifies and seeks solutions for problem areas. Qualifications: Advanced knowledge of craft cocktails and spirits. Competent with Windows-based computers and Microsoft Office and familiar with industry standard software. Demonstrates enthusiasm for all things 21c. Must pass a background check Education/Formal Training: Some college education. Experience: Two to four years in a high volume, high quality bar and/or restaurant operation. Minimum one year as a bartender.
