It Support Officer

Job summary
Coordinate ranging from simple activities to more complex plansProvide onsite/on-call assistance to end-users within the organisationEnsure optimal service delivery in a timely and accurate fashion
Job seniority: entry level
Responsibilities
• Troubleshoot computer OS and peripherals• Handle different PC operating systems• Perform hardware and software installations• Support printers and MS Office tools• Provide field experience supporting various technologies• Manage time and resources to meet or exceed expectations• Maintain professionalism under pressure• Provide reliable transportation and flexible schedule• Resolve conflicts and communicate effectively with clients• Deliver quality work both independently and in a team-oriented environment
Requirements
• Strong analytical and problem-solving capabilities• Excellent end-user computing skills• Good knowledge of infrastructure support• Strong customer service ethic• Experience in a similar role• 2+ years of relevant experience• PC/Laptop OEM Maintenance Certification (preferred)• CompTIA A+ Certification (preferred)• Microsoft Certified IT Professional (MCITP) certification in the desktop area (preferred)• Microsoft Office Specialist (MOS) Certification (preferred)• Ready to travel 10-20 miles as per the requirement
Key Skills Needed
• Computer OS/Peripherals troubleshooting• Handling Different PC Operating Systems• Performing Hardware Software Installation• Knowledge of SOE and group policies• Printer support• MS Office tools installation & troubleshooting• Excellent customer service and people skills• Field experience supporting technologies and services• Troubleshooting skills applicable to Windows, Apple, and virtual operating systems• Time and resource management• Communication skills• Customer-oriented• Works well under pressure• Pro-active/Self-starter• Team player• End-user computing skills• Knowledge of Infrastructure support• Analytical and problem-solving capabilities• Good communication skills• Ability to work with confidential information
Benefits
• Flexible Work Arrangement (Rostering System)• Experience an array of different IT projects/work cases• Be your Own Boss! (Take IT requests/work cases of your own choosing)