Description
Join us for an incredible opportunity to be a part of our Information Technology team as our Information Technology Analyst! The Information Technology Manager will support our collection of Hyatt Hotels in Downtown Seattle, a multi-property cluster comprised of Grand Hyatt Seattle, Hyatt at Olive 8, and Hyatt Regency Seattle.
The Information Technology Analyst is responsible for the ongoing support and maintenance of the Local Area Networks within the building. Other responsibilities are managing add/changes and removal of colleagues support of server-based software, maintaining monthly PCI audits, maintaining vendor relationships. This job will include installing and maintaining hotel IT hardware and software in accordance with Hyatt standards, as well as utilizing defined processes, procedures, and protocols to uphold the security, infrastructure, and integrity of hotel networks and systems. In addition, this role is responsible for performing required IT maintenance and upgrades with minimal disruption to hotel operations, as well as maintaining proper backups for supported systems. The IT Analyst focuses on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues by troubleshooting end user problems using ServiceNow ticketing system and hotels IT knowledgebase.
The Information Technology Analyst reports to the Area Director Information of Technology.This position isan entry level IT positionresponsible for onsite IT support of hotels properties. Schedule flexibility is required for this role. The salary range for this position is $76,700 to $115,300. The anticipated budget for this position is between $85,000 and $95,000. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.
As a colleague, we have you covered with awesome benefits and perks! Benefits
• This position is eligible for relocation assistance
• Medical & Vision insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Vacation Time
10 days (80 hours) earned upon completing 1-4 years of service 15 days (120 hours) earned upon completing 5-9 years of service 20 days (160 hours) earned upon completing 10+ years of service (2) Floating Holidays per year (6) Paid Holidays per year Compassionate Leave Seattle Paid Sick & Safe Time Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year Perks
• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste, or any other group protected by law. Qualifications
• A true desire to satisfy the needs of others
• Must be able to work in a fast-paced environment
• Refined verbal and written communication skills
• Great and thorough attention to detail
• Schedule flexibility is required Experience
• Entry level position, with up to 2 years IT help desk or similar systems support experience
• Hotel IT or Operations experience a plus Education
• Associate's degree preferred but not required Certifications
• CompTIA A+ certification preferred
• CompTIA Network+ certification preferred Computer Skills
• Knowledge of general network and TCP/IP
• Basic PC and Server troubleshooting
• Wireless networking
