Additional Information Remote Based PositionAccount Sales Organization
Job Number ********
Job Category Sales & Marketing
Location Sales Support East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management JOB SUMMARY
The Business Development Manager is responsible for achieving outbound call, new account and opportunity generation goals of the Sales Office. A key focus of the job is to call potential new accounts and re-solicit past business to achieve and/or exceed targeted business development activity and opportunity development objectives. Additionally, the incumbent will ensure an accurate and timely lead turn over to the Large Group, Core Group and/or Select Service & Extended Stay Group and Catering teams in the Sales Office and/or Account Executives after converting cold leads to warm leads. This position supports Marriott's Sales & Marketing vision and drives customer loyalty by delivering excellent customer service with each customer interaction. CANDIDATE PROFILE Education and Experience
• High school diploma or GED; 2 years' experience in the guest services, front desk, sales and marketing, management operations, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major. Preferred:
• 4 year college degree.
• Previous experience in proactive lead generation required.
• Knowledge of property-specific business segments (e.g. group, catering, transient).
• Knowledge of Marriott and hospitality industry. CORE WORK ACTIVITIES Conducting Sales and Marketing Activities
• Achieves outbound calling and ensure customer satisfaction.
• Proactively solicit potential new accounts or business opportunities by leveraging business intelligence from Sales & Marketing Planning and Support and from third-party data sources to generate leads.
• When appropriate, proactively identifies and solicits new business opportunities and contacts.
• Re-solicits non-managed realized opportunities including Turndowns, lost opportunities and actualized
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
• Builds and maintains rapport with customers throughout the sales process.
• Effectively presents market hotel benefits and features based on customer needs.
• Utilizes negotiation skills and creative selling abilities to uncover new business.
• Works collaboratively with the Large Group, Core Group and Select Service & Extended Stay Group and Catering teams in the Sales Office and Area Sales teams to ensure that sales efforts are coordinated, complementary, and not duplicative.
• Establishes and maintains complete and up-to-date lead information on each account in SFAWeb|CI to ensure accurate reporting.
• Processes all leads and responds to customer inquiries in a timely manner.
• Effectively qualifies and maintains customer's long-term business potential and refer customers to market, field, hotel or national sales office, as required.
• Keeps appropriate parties informed of trends, opportunities, market changes, as needed.
• Verifies accurate and timely lead turnover to Area Sales and/or the Sales Office teams.
• Effectively handles customer care issues and as necessary, refer them to the appropriate owner.
• Understand and actively utilize company marketing initiative/incentives to convert cold leads to warn leads.
• Effectively leverage other Sales Office resources and administrative/support staff to achieve personal and team related revenue goals.
• Perform consistently in the areas of sales, meeting production goals each period/quarter/annually.
• Effectively manages outbound lead merchandising along with associated booking fee.
• Solicits and processes all leads that come from non-deployed reader board accounts
• Performs other duties, as assigned, to meet business needs California Applicants Only: The pay range for this position is $26.43 to $55.44 per hour.
Colorado Applicants Only: The hourly pay range for this position is $26.43 to $50.39.
Hawaii Applicants Only : The pay range for this position is $31.98 to $55.44 per hour.
New York Applicants Only : The pay range for this position is $26.43 to $55.44 per hour.
Washington Applicants Only: The hourly pay range for this position is $26.43 to $55.44. In addition, the position is eligible for an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
The application deadline for this position is 35 days after the date of this posting, 2/14/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
