Position Summary: Provide world class customer service in stores asa pharmacy technician and work to satisfy every customer's needs by exceedingtheir expectations and making every shopping visit an enjoyable and remarkableexperience. Treat our customers and employees in an ethical, respectfulmanner and promote an inclusive, efficient work environment. Act as aresponsible member of the community by placing emphasis on the importance ofsafety and accuracy when handling patient needs.
Essential Job Functions:
Assiststore leaders and associates in providing a positive customer shopping experienceand enhance Harris Teeter's reputation of excellent customer service
Mustbe willing and able to adequately perform all essential job functions and tasksof a Pharmacy Technician
Maintaina current national and/or state registration, certification, or licensedepending on the state requirements
Demonstratea commitment to providing customer service that makes all customers feelwelcome, important and appreciated
Supportnon-dispensing services through the use of various platforms, resources andapplications
Providehealth and wellness services allowed by state and other regulatory bodies
Enterand process patients' information and transactions accurately and efficiently
Count,measure and prepare specific products according to relevant laws, regulations,policies, procedures and ethics standards
Followprovided staging procedures appropriately
Maintainrecords and reports related to pharmacy functions, volume and sales
Performpost-fill audits to verify that prescription information matches computerrecords
Understandand follow company guidelines regarding registers, payment and transactions
Displaya positive attitude while interacting with others
Properlyinspect any equipment within the pharmacy and notify appropriate department orstore managers of any necessary repairs
Adhereto safety programs and procedures
Reportall illegal activity, including robbery, theft or fraud
Assistpharmacists in all responsibilities, except those that require the judgment ofa licensed pharmacist
Mustbe able to perform the essential functions of this position with or withoutreasonable accommodation
Reflectan appropriate and respectful business image to customers and visitors indress, demeanor and attitude. Never be rude to a patient or customer
Assistin data entry, inventory, stocking, dispensing, reporting and sales ofprescriptions
Assistin maintaining a clean, organized department, including but not limited to thepharmacy, register, refrigerators and blood pressure machine areas.
Complywith state and federal laws in regards to pharmacy, dispensing and sales ofpharmacy and non-pharmacy products
Behaviors/Skills:
Achieves results through teamwork: Open to diverse ideas, worksinclusively and collaboratively with others, holds self and others accountable,involves others to accomplish individual and team goals
Communicates Effectively and Candidly: Communicate clearly and directly,be approachable and relatable, engage people and help them understand change,provide and seek feedback, actively listen, and convey clear and strategicdirections. Have excellent interpersonal skills
Excels in Customer Service: Provide exceptional customerservice regardless of circumstance. Executes with Excellence: Action oriented, set clearexpectations and milestones and assist with problem solving
Leads Change and Innovation throughPositive Influence:Demonstrate strong character, build partnerships, model balance between workand personal life, take responsibilities for self-development, role modelleadership qualities such as motivation, inspiration, passion, trust,confidence and adaptability, work to coach and develop others, embracetechnology, put forward creative ideas, champion and implement processes forimprovement, take initiative and ask for or offer help when needed.
Puts Patients and Safety First: Act as a champion for the patients,anticipating needs and exceeding expectations, in order to gain their trust andrespect. Help to identify and correctconditions that affect employee and patient safety.
Strives for Reliability andPunctuality: Reportfor work on time and as scheduled. In the rare instance when you cannot avoidbeing late or are unable to work as scheduled, your supervisor orManager-on-duty must be notified at least 2 hours in advance of your scheduledstart time so appropriate arrangements can be made. Be committed to meeting or exceeding goals.
Effectiveverbal and written communication skills
Abilityto add and subtract two digit numbers and to calculate a discount percentamount in units of American Currency.
Abilityto learn and comply with HIPAA regulation
Maintainconfidentiality of customer records and information
Lift20lbs or less on occasion
QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Position Qualifications/Education:
Mustbe 18 years of age
Highschool diploma or equivalent.
Completionof national registration, certification or licensure
