Kelly® is hiring a Customer Support Representative to work at a premier company in Duluth, GA.
$20 to $22 per hour based on experience
8 am to 5 pm, Monday to Friday
Temp to hire opportunity What's a typical day as a Customer Support Representative? You'll be:
• Answering and managing phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in the ERP System.
• Processing expedited parcel shipments prior to the daily cutoff.
• Determining "ship from/ship to" location and the best way to ship the product.
• Calculating freight costs or obtaining freight quotes and including them in orders at the time of processing.
• Coordinating paperwork and sending it to 3rd party warehouses and freight companies.
• Verifying accurate pricing on customer Purchase Orders and requesting revisions.
• Investigating short payments from Accounting and requesting credit/debit for damages or inventory discrepancies.
• Processing drop ships prior to the daily cutoff and entering tracking information daily.
• Investigating and processing credits and short payments.
• Processing claims for carriers and warehouse as needed.
• Supporting Sales team and handling customer requests on products and sales.
• Offering substitutions for products that are not available.
• Working closely with Production and Logistics to ensure order fulfillment from the time the Purchase Order is placed until the product arrives.
• Working closely with Accounting to ensure accurate invoicing.
• Investigating open orders and ensuring orders are invoiced by month-end.
• Ensuring the accuracy of data entered in the ERP System. Why you should apply to be a Customer Support Representative:
• Competitive salary based on experience.
• Opportunity to work with a premier company in Duluth, GA.
• Dynamic and collaborative work environment.
• Temp to hire position. This job might be an outstanding fit if you:
• Have three to five years of related experience or an equivalent combination of education, experience, and training.
• Have strong math skills for simple math computations.
• Possess excellent verbal and written communication skills.
• Pay attention to detail.
• Can function and maintain focus in a high-demand environment.
• Have the ability to prioritize and multi-task according to workflow and demands.
• Are self-directed and self-motivated.
• Apply critical thinking skills to analyze, evaluate, consider solutions, and take action.
• Have intermediate computer skills in Microsoft Office, Excel, Word, and Outlook. What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Support Representative today! #GRACE
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