Customer Success Associate

Job Description:

Rockwell Automation is seeking a part-time Customer Success Associate to join our team in Jacksonville, Florida. As an Entry Level position, we are looking for individuals with a driven and independent personality, with strong soft skills in time management and problem-solving.

Responsibilities:- Develop and maintain strong relationships with customers to ensure their success with our products and services- Understand customer needs and requirements and provide appropriate solutions- Onboard new customers, provide training and support, and follow up to ensure satisfaction- Collaborate with internal teams to ensure customer needs are met and issues are resolved in a timely manner- Monitor customer usage and proactively reach out to address any potential issues or opportunities for improvement- Assist with customer feedback and product improvement suggestions- Maintain accurate records of customer interactions and transactions- Participate in team meetings and training sessions to stay updated on product knowledge and industry trends

Requirements:- No prior experience required, but a willingness to learn and grow within the role- High school diploma or equivalent- Excellent communication skills, both verbal and written- Strong problem-solving skills and ability to think on your feet- Ability to work independently and manage time effectively- Proficiency in Microsoft Office and CRM software- Experience in customer service or sales is a plus

Benefits:- Vision insurance- Relocation allowance- Remote work flexibility- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:Rockwell Automation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.