Customer Success Assistant

Job Description:

Northrop Grumman is currently seeking a Customer Success Assistant to join our team in Charlotte, North Carolina. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our clients to ensure their success and satisfaction with our products and services.

Responsibilities:- Act as the main point of contact for customers, providing timely responses to inquiries and concerns- Assist customers with onboarding, training, and troubleshooting of our products and services- Conduct regular check-ins with customers to ensure their needs are being met and identify opportunities for upselling or cross-selling- Collaborate with internal teams to address customer issues and escalate when necessary- Gather feedback from customers to improve products and services- Maintain accurate records of customer interactions and transactions in our CRM system- Assist in the development of customer success strategies and initiatives

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 1 year of experience in customer service or a similar role- Resilient and dedicated individual with strong problem-solving skills- Demonstrated leadership abilities and innovative thinking- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and manage multiple priorities- Proficiency in CRM software and Microsoft Office Suite

Benefits:- Paid Time Off (PTO)- Free food provided in the office- Life insurance coverage- Committed to environmental responsibility and sustainable practices

Equal Opportunity Statement:Northrop Grumman is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, religion, or sexual orientation.

Deadline to apply: March 30, 2024

Join our team at Northrop Grumman and be a part of a dynamic organization dedicated to customer success and innovation. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.