Req ID:1290 Full-Time/Part-Time:Full-Time MM is a global leader in consumer packaging. The Group provides packaging solutions for cartonboard and folding cartons with an attractive offer in kraft papers, uncoated fine papers, leaflets and labels. MM promotes sustainable development through innovative, recyclable packaging and paper products.Our heart beats for talents - be one of them!We are a dynamic and innovative organization that is dedicated to providing exceptional products/services to our customers. We strive to create a positive impact in our industry by continuously improving our processes.We are looking for talented individuals who are passionate about their work and are committed to achieving their goals. If you are looking for a challenging and rewarding career, we encourage you to apply for our open positions and become a part of our team. We are currently seeking an extraordinaryCustomer Service Representative (8:00AM-5:00PM, Monday-Friday)to workON-SITEat our facility inCharlotte, NC. This isnota hybrid or remote position.Your RoleAs a Customer Service Representative, you are detailed-oriented at order entry accuracy while coordinating effective communication between the Customer, Key Account Manager and Manufacturing. You have a passion for providing responsive service to address customer concerns, answer questions, and assist them with their needs, while maintaining a strong sense for quality and continuous improvement to our customers.Essential Duties and Responsibilities:Process and follow up on Sales OrdersBuild sustainable relationships and trust with customer accountsSchedule, plan and manage meetings as requiredHandle customer complaints, provide appropriate solutions and alternatives with proper follow up to ensure resolution/customer satisfactionProvide data and prepare reports as required Learn and use acquired knowledge of products and services to answer inquiries or to forward to appropriate departmentDevelop a positive and friendly working relationship with internal customersSupport the Quality Program processAdditional duties as assigned by managementYour ProfileDesired skills and experience we are looking for:Associates DegreeMinimum 3 years customer service experiencePrevious work experience with manufacturing, specific to pharmaceutical preferredFamiliarity with CRM practices and systemsIntermediate experience with Microsoft Office Suite (Word, Excel, Outlook)Key Skills and Attributes:Customer-centric with a proven ability to provide high-quality serviceMust demonstrate good judgment with the ability to make quick, sound decisionsThe ability to adapt and respond to different types of characters and situationsExcellent communication skills including active listeningMust possess the ability to work independently and collaborate effectivelyExcellent analytical and problem-solving skillsOur OfferWe offer you a workplace in a stable environment at an international company which is an industry leader. In addition, interesting tasks with a high degree of management scope in a team that lives our values, responsibility, performance, and passion on a daily basis. We believe in diversity and inclusion and strive to create a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. We offer competitive salaries, benefits, and flexible work arrangements to ensure that our employees can maintain a healthy work-life balance.Your Talent Advisor:MM Packaging US Inc.Irina Rosales-Harley
