Customer Service Manager

Job Description:

We are seeking a Customer Service Manager to join our team at Nuro in Austin, Texas. As a fast-growing company revolutionizing the way goods are transported, we are looking for a dynamic individual who is resilient, hardworking, and dedicated to providing excellent customer service. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring that our customers receive top-notch support at all times.

Responsibilities:- Manage a team of customer service representatives, including hiring, training, and coaching- Develop and implement customer service policies and procedures to ensure a positive customer experience- Monitor and analyze customer service metrics to identify areas for improvement- Resolve escalated customer complaints in a timely and professional manner- Collaborate with other departments, such as operations and sales, to address customer needs and concerns- Stay up-to-date on industry trends and best practices in customer service- Strive for excellence and uphold high standards in all customer interactions

Requirements:- Bachelor's degree in Business Administration or a related field- 5 years of experience in customer service, with at least 2 years in a managerial role- Strong communication and interpersonal skills- Ability to work well under pressure and in a fast-paced environment- Solid understanding of customer relationship management software- Resilient and hardworking attitude- Strong cooperation and analysis skills

Benefits:- Remote work flexibility- Profit sharing- Vision insurance

Deadline to apply: March 30, 2024

Equal Opportunity Statement:Nuro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Nuro complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.