Full job description 499590
Las Cruces, New Mexico, United States
Staff
Staff Full-time
Closing at: Apr 26 2024 at 23:55 MDT Position Title: Customer Service Asst Employee Classification: Customer Service Asst College/Division: Auxiliary Services Department: 530300-AUXILIARY ADMINISTRATION Internal or External Search: External - Open to all applicants Location: Las Cruces Offsite Location (if applicable): Target Hourly/Salary Rate: $15.00/hr Appointment Full-time Equivalency: 1.0 Exempt or Non-Exempt: Non-Exempt Summary: We are excited for you to join our team! Classification Summary:
Serves as a first line contact and provides a range of routine customer service and support to internal and external customers for one or more functional areas of the University. Provides reception service, answers basic questions, provides standard policy/procedure and performs routine problem resolution or referral on matters pertaining to the functional unit. Reviews, processes and routes a wide range of incoming documents related to the functional services provided by the unit. Ensures customer satisfaction by responding to questions, providing information and coordinating customer needs with other functional areas as needed. Classification Standard Duties:
Assists and advises customers verbally and in writing in the utilization of services, facilities, and/or equipment for the functional area. Oversees and coordinates the collection of documentation submitted by customers. Provides routine information and support to customers of services, schedules activities, answers questions, and resolves or refers day-to-day problems and concerns. May schedule work assignments in order of priority and date received. Researches information, compiles results, gathers and computes various data. Resolves customer requests for adjustments of the services offered by the unit. Reviews monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports for the unit; initiates/processes work orders for products and services; and follows up with customers on outstanding requests. Performs miscellaneous job-related duties as assigned.
Required Education, Experience, Certification/License, Equivalency
Required Education: High School diploma or GED certificate.; Required Experience: Two (2) years of experience related to the standard duties as outlined.; Equivalency: Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:
Knowledge, Skills and Abilities
KNOWLEDGE: Knowledge of principles and processes for providing customer and personal services. Knowledge of phone ettiquete. Knowledge of basic cash management procedures. Inventory management practices and safety procedures as applicable to the job.; SKILLS: Effective communication and basic instructional skills. Strong interpersonal skills, flexibility, and customer service orientation.; ABILITIES: Ability to prepare routine administrative paperwork. Ability to read, sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to safely use cleaning equipment and supplies.
Job Duties and Responsibilities
Completes or enters data to departmental forms, making routine calculations and checking information for accuracy. Processes ID cards for incoming students, staff and guests. Resolves customer requests for adjustments in billing.
Preferred Qualifications
Special Requirements of the Position Department Contact: Gabriela Gonzalez, Contingent Upon Funding: Contingent upon funding Bargaining Unit Eligibility: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Standard Work Schedule: Standard (M-F, 8-5) If Not a Standard Work Schedule:
Working Conditions and Physical Effort Environment: Work is normally performed in a typical interior/office work environment. Physical Effort: No or very limited physical effort required. Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking. Risk: No or very limited exposure to physical risk.
