Customer Care Specialist - Remote Work

Job Description:

General Dynamics is seeking a Customer Care Specialist to join our team in a remote work setting based in San Antonio, Texas. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will be energetic, dedicated, a natural leader, and a team player who thrives in a fast-paced environment.

Responsibilities:- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner- Resolve customer complaints, issues, and concerns with empathy and efficiency- Provide product information and assist customers with order placement and tracking- Collaborate with internal teams to address customer needs and provide solutions- Maintain accurate records of customer interactions and transactions- Meet and exceed customer satisfaction and performance targets- Stay up to date on product knowledge and industry trends

Requirements:- Minimum of 4 years of customer service experience- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and collaboratively in a remote setting- Proficiency in Microsoft Office Suite and CRM software- High school diploma or equivalent- Energetic and dedicated personality traits- Demonstrated leadership and cooperation skills

Benefits:- Company-provided equipment for remote work- Gym membership reimbursement- Joining bonus for new employees

Working Environment:As a Customer Care Specialist at General Dynamics, you will work in a dynamic environment where data is leveraged to inform decisions and drive strategic initiatives. You will have the opportunity to contribute to the success of our clients and company through your dedication to exceptional customer care.

Deadline to apply:Please submit your application by March 30, 2024.

Equal Opportunity Statement:General Dynamics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.