Customer Care Manager - Remote Work

Job Description:

American Airlines Group is seeking a Customer Care Manager to join our team on a part-time basis in a remote work position based out of Indianapolis, Indiana. As an Associate Level role, we are looking for candidates with at least 5 years of experience in customer service. The ideal candidate will be energetic, adaptable, creative, and possess strong decision-making skills.

Responsibilities:1. Manage a team of customer care representatives to ensure excellent service delivery to our passengers.2. Monitor and respond to customer inquiries and complaints in a timely and professional manner.3. Develop and implement strategies to enhance the overall customer experience and satisfaction.4. Analyze customer feedback and data to identify trends and improve processes.5. Collaborate with other departments to address customer issues and resolve conflicts.6. Provide ongoing training and support to customer care team members.7. Maintain accurate records and reports related to customer interactions and resolutions.

Requirements:1. Bachelor's degree in business or a related field preferred.2. Proven experience in customer service management.3. Strong communication and interpersonal skills.4. Ability to multitask and prioritize in a fast-paced environment.5. Proficiency in Microsoft Office and customer relationship management software.6. Previous experience working in the airline industry is a plus.

Benefits:1. Travel opportunities with American Airlines Group.2. Company-provided equipment for remote work.3. Disability insurance coverage.

Working Environment:At American Airlines Group, we are committed to paving the way for diversity and inclusivity in our workplace. We strive to create a culture of belonging where all employees feel valued and respected for their unique contributions.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement:American Airlines Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.