We are in need of a motivated Coordinator to join our dedicated team at State of Colorado in Denver, CO.
Growing your career as a Full Time Coordinator is an outstanding opportunity to develop beneficial skills.
If you are strong in cooperation, decision-making and have the right attitude for the job, then apply for the position of Coordinator at State of Colorado today!
JOB
The Department of Health Care Policy & Financing (HCPF) oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans. Our mission is to improve health care equity, access and outcomes for the people we serve while saving Coloradans money on health care and driving value for Colorado. This is a temporary position that will be 9 months or less depending on the business need. Temporary positions include: Accrued Sick Leave for State of Colorado Temporary EmployeesFlexplace and Flextime work arrangementsWe are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from fully remote, hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.
EXAMPLE OF DUTIES
The Policy, Communications, and Administration (PCA) Office at HCPF welcomes your interest in the temporary position within the Partner Relations Division.Responsibilities in this position, which will be completed under supervision, include: Receives tickets from complaints and escalations into Salesforce and initiates the resolution process with eligibility sites, as dictated by HCPF Operational Memos and internal Standard Operating Procedures.Contact person for eligibility site escalation contacts, applicants, and members providing person-centered customer service as they navigate the state complaint process, and is responsible for ensuring the complaint is both resolved and contact is made with the individual who submitted the complaint or escalation. Uses the Colorado Benefits Management System (CBMS) to research root causes of complaints and escalations and to provide direction to eligibility sites on the proper resolution of those complaints.Ensures that, through the resolution of complaints and escalation, auxiliary aids and services are provided to those submitting complaints, if necessary.Identifies business process problems during complaints and escalations resolution; makes recommendations to the County Administration Compliance team for potential improvementsUpdates relevant escalation contact information, through the Department's existing contact listsPulls and distributes general Salesforce data and reports on weekly, monthly and quarterly basis, to both Department leadership and eligibility sitesTeam lead in team use of Salesforce tracking system for complaints and escalations resolution.As directed, informs Leadership and other teams at HCPF on progress of Complaints and Escalation Service Level Agreements (SLAs) and Dashboards through standardized reporting from Salesforce.Accesses daily, weekly and monthly reports on county timeliness for meeting SLAs relating to complaints and escalations.Works with Compliance team to hold eligibility sites accountable for complaints and escalations SLAs not met, through existing processes such as Desk Reviews and Management Decision Letters.
SUPPLEMENTAL INFORMATION
How to Apply (PLEASE READ CAREFULLY)Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below. Comparative Analysis ProcessThe comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.Failure to submit properly completed documents by the closing date will result in your application being rejected. ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Virginia Miller, at View email address on jobs.institutedata.com Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.
Benefits of working as a Coordinator in Denver, CO:
? Learning opportunities
? Company offers career progression opportunities
? Leading Industry Pay
