Contact Center Scrum Master

at Cayuse Holdings in Dover, Delaware, United States
Overview Cayuse Commercial Services ( CCS ) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
EMPLOYEE TYPE : Contractor (1099/C2C)
TRAVEL REQUIRED : 2 days per month in Los Angeles
Responsibilities The contact center is going through a transformation that encompasses both technology and process. This Scrum Master's primary responsibility is to manage Scrum/ AGILE delivery through the change to a new technology. The most significant change is a migration from the array of legacy (on-prem) call center applications to a single new (cloud-based) technology in Genesys.
Qualifications Minimum Qualifications + 5+ years of experience as a Scrum Master in an enterprise technology environment
+ Experienced with Agile Delivery
+ Agile/Scrum Master Certifications
+ Contact Center experience
Preferred Skills: + Utilities Experience
+ CCaaS (Contact Center as a Service)
+ Experience with Genesys Contact Center Software
Affirmative Action/ EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer . Pay Range USD $65.00 – USD $75.00 /Hr.
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Location US-N/A ID 102168 Category Management Position Type Independent Contractor Remote Yes Clearance Required None To view full details and how to apply, please login or create a Job Seeker account