Client Service Specialist - Work From Home

Job Description:

C3.ai is seeking a dynamic Client Service Specialist to join our team in Charlotte, North Carolina. This is a full-time, entry-level position that offers the opportunity to work from home. As a Client Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:- Communicate with clients via phone, email, and chat to address their needs and provide solutions- Manage client accounts and ensure that all client requests are handled in a timely and professional manner- Collaborate with internal teams to resolve client issues and escalate complex problems as needed- Maintain accurate records of client interactions and transactions- Identify opportunities to upsell or cross-sell additional products or services to clients- Stay up-to-date on product knowledge and industry trends to better serve clients- Meet and exceed customer satisfaction goals and KPIs

Requirements:- Excellent communication and presentation skills- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving skills and attention to detail- Hardworking and energetic attitude- Ability to work independently and as part of a team- Proficient in Microsoft Office Suite and CRM software

Benefits:- Retirement plan- Visa sponsorship- Vision insurance

Working Environment:At C3.ai, we are dedicated to understanding and exceeding customer expectations. We foster a collaborative and inclusive work environment where employees are encouraged to innovate and grow.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement:C3.ai is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.