Job Description:
Voya Financial is seeking an experienced Chat Support Manager to join our team in Indianapolis, Indiana. As a mid-to-senior level professional with at least 6 years of experience in customer service or a related field, you will be responsible for managing a team of chat support agents to provide exceptional customer service and support to our clients.
Responsibilities:- Manage a team of chat support agents, including hiring, training, coaching, and performance management- Monitor and evaluate chat conversations to ensure quality and accuracy- Develop and implement chat support strategies to improve customer satisfaction and retention- Collaborate with other departments to resolve customer issues and complaints in a timely manner- Analyze chat data and metrics to identify trends and make data-driven decisions- Implement and maintain chat support technology and tools to enhance efficiency and productivity- Stay up-to-date on industry trends and best practices in chat support management
Requirements:- Bachelor's degree in a related field or equivalent experience- Minimum of 6 years of experience in customer service or a related field- Strong leadership and communication skills- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Dedicated and reliable with a strong work ethic- Problem-solving and analytical skills- Proficiency in chat support technology and tools- Experience with customer relationship management (CRM) software is a plus
Benefits:- Employee discounts on financial products and services- Disability insurance- Free accommodation during business trips
Working Environment:At Voya Financial, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of customer service and support to help our clients achieve their financial goals.
Equal Opportunity Statement:Voya Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Deadline to apply: ********
If you meet the requirements and are passionate about providing exceptional customer service through chat support, we encourage you to apply for the Chat Support Manager position at Voya Financial in Indianapolis, Indiana. Join our team and help us empower our clients to achieve financial success.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
