Call Center Officer - Remote Work

Job Description:

Sealed Air is currently seeking a passionate and resilient Call Center Officer to join our team in San Jose, California. This is a part-time, remote work position at the Associate Level with a requirement of at least 4 years of experience in a similar role.

Responsibilities:1. Handle inbound and outbound calls from customers regarding inquiries, complaints, and product information.2. Provide excellent customer service by addressing customer needs, solving problems, and answering questions.3. Utilize persuasion skills to upsell products and services to customers when appropriate.4. Work collaboratively with team members to ensure customer satisfaction and resolve issues effectively.5. Maintain accurate and up-to-date customer records in the company database.6. Adhere to company policies and procedures while representing the brand in a professional manner.7. Meet or exceed performance metrics related to call volume, response time, and customer satisfaction.

Requirements:1. 4 years of experience in a call center or customer service role.2. Ability to work remotely and independently with minimal supervision.3. Strong communication and interpersonal skills.4. Passion for providing exceptional customer service.5. Resilient and able to handle high-stress situations effectively.6. Team player with a focus on collaboration and teamwork.7. Persuasion skills to effectively upsell products and services.8. Knowledge of Microsoft Office Suite and CRM systems.9. Flexibility to work evenings, weekends, and holidays as needed.

Benefits:1. Company transportation for work-related travel.2. Parental leave for new parents.3. Free accommodation for business trips or training sessions.

Working Environment:At Sealed Air, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and aim to create a supportive and inclusive environment for all employees.

Deadline to Apply: April 26, 2024

Equal Opportunity Statement:Sealed Air is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse workforce and encourage applications from individuals of all backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.