Business Office Student Services (0311) - Student Services Representative Ii

SUMMARY: The Student Services Representative I provides customer service at the ASI Student Shop window located in the ASI Business Office. The incumbent is a front office contact for retail-based sales which includes but not limited to sales of caps and gowns, discounted movie tickets and other cash-related transactions. The Student Services Representative I processes incoming deposits which require analytical thinking to accurately review varied requirements. ESSENTIAL DUTIES & RESPONSIBILITIES: •Handles cash, check, and charge transactions and operating a Point of Sale (POS) register and 10-key calculator machine with a high degree of accuracy. •Daily opens and closes POS register by reviewing and ensuring POS reports and cash on hand are accurate.•Sorts mail, answering incoming phone calls, faxing documents, distributing payroll and reimbursement checks, stocking of inventory. •Verifies and reviews accuracy of deposit documentation. •Adheres to guidelines and fiscal integrity with cash funds at all times. •Follows departmental policies and procedures. •Meets all established deadlines.•Performs other duties as assigned CORE COMPETENCIES •Provides exceptional customer service at all times. •Ability to follow directions and to work independently with little or no assistance. •Exceptional organization skills. •Ability to work well under pressure. •Ability to effectively communicate both verbally and in writing with staff, employees and customers. •Ability to work in a team environment. •A high degree of accuracy. •Excellent customer service skills. •Ability to perform multiple tasks simultaneously, while handling seasonal high-volume deposits and retail sales. MINIMUM QUALIFICATIONS •Enrolled in a minimum of 6 units at Sacramento State; maintain a minimum of 2.0 GPA overall (for Student Assistant Incumbents) •Minimum of six months prior cash handling or retail-related experience. •Experience in the operation of a 10-key calculator and cash register. •Basic skills in Microsoft Word, Excel, and general computer knowledge. •A background check must be completed satisfactorily. PREFERRED QUALIFICATIONS •Point of Sale (POS) software experience. •Retail experience.