Account Support Manager

Job Description:

We are looking for a dedicated and passionate Account Support Manager to join our team at Alorica in San Antonio, Texas. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for managing and supporting key client accounts to ensure their success and satisfaction with our company's services.

Responsibilities:- Serve as the main point of contact for assigned client accounts, building strong relationships and understanding their needs and goals- Create and maintain account management plans, outlining strategies for client engagement and retention- Work closely with cross-functional teams to ensure the successful delivery of services to clients- Identify opportunities for upselling or cross-selling additional services to clients- Resolve any client issues or concerns in a timely and satisfactory manner- Provide regular reports and updates to clients on their accounts, highlighting key metrics and performance indicators- Collaborate with internal stakeholders to drive account growth and profitability- Stay informed about industry trends and best practices to enhance client relationships and service offerings

Requirements:- Bachelor's degree in Business, Marketing, or a related field- Proven experience in account management or customer success roles, preferably in the BPO industry- Strong negotiation and persuasion skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- Proficiency in CRM software and Microsoft Office Suite- Strong analytical and problem-solving skills- Ability to manage multiple client accounts simultaneously

Benefits:- Paid sick leave- Gym membership- Company equipment

Working Environment:- Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: March 30, 2024

Equal Opportunity Statement:Alorica is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.