Job Description:
United Technologies is seeking a highly motivated and reliable Web Chat Associate to join our growing team in Austin, Texas. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat support. This role requires creativity, strong presentation skills, and the ability to multitask in a fast-paced environment.
Responsibilities:- Engage with customers through web chat to answer inquiries, provide product information, and resolve issues in a timely manner.- Represent the company in a professional manner and uphold our brand standards.- Collaborate with other team members to ensure customer satisfaction and meet performance goals.- Use problem-solving skills to quickly address customer concerns and provide solutions.- Keep accurate records of customer interactions and follow up as needed.- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Requirements:- 2 years of experience in customer service or a related field.- Strong communication skills, both written and verbal.- Proficiency in using online chat platforms and customer service software.- Ability to work independently and collaborate effectively with a team.- Reliable and motivated with a positive attitude.- Presentation skills and creativity are essential.
Benefits:- Gym membership- Company-provided equipment- Joining bonus
Working Environment:As a Web Chat Associate at United Technologies, you will thrive in a high-energy workplace that values teamwork, innovation, and delivering impactful results. You will have the opportunity to grow and develop your skills while contributing to the success of our company.
Equal Opportunity Statement:United Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal employment opportunities for all employees and applicants. All qualified candidates will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Deadline to Apply: May 31, 2024
Don't miss this exciting opportunity to join an innovative company and make a difference in the lives of our customers. Apply now to become a part of the United Technologies team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
