Support Representative - Remote Work

As a Support Representative at Mondelez International, your primary responsibility will be to provide excellent customer service and technical support to customers remotely from our Philadelphia, Pennsylvania location. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities:- Provide timely and professional customer service via phone, email, and chat- Diagnose and troubleshoot technical issues with customers' products- Escalate complex issues to the appropriate department for resolution- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies- Collaborate with team members to ensure customer satisfaction- Adhere to company guidelines and protocols for customer interactions

Requirements:- Strong communication skills and a friendly demeanor- Adaptability to handle a variety of customer inquiries and technical issues- Dedication to providing exceptional customer service- Critical thinking skills to analyze and solve customer problems- Research skills to find solutions and information for customers- Ability to work independently and as part of a team- Excellent time management skills and ability to prioritize tasks

Benefits:- Paid overtime for additional hours worked- Dental insurance coverage- Company-provided equipment for remote work- Opportunities for professional development and advancement- Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement:Mondelez International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you possess the required experience and skills for this role, please apply before the deadline of June 1, 2024. We look forward to welcoming you to our team of dedicated and adaptable support representatives at Mondelez International.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.