Duties and Responsibilities of the Store Manager:
•Provide a positive representation of store.
•Proactively assist customers in solving problems.
•Greet customers entering and throughout the store, and thank customers when they're finished shopping and are leaving the store.
•Provide a friendly, outgoing demeanor; work well with customers as well as associates.
•Ensure all calls and pages are answered promptly, courteously and effectively.
•Handle customer complaints, working to resolve problems with the customer and have store's best interest taken into consideration.
•Possess excellent product knowledge, and knowledge of store layout and location of products.
Store Operations:
•Ensure a positive, professional and safe work environment for all associates.
•Supervise the "general operations" of the entire store.
•Take responsibility for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
•Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
•Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
•Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
•Be responsible for maintenance of back stock levels.
•Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
•Provide assistance in the overall general maintenance of the store.
•Ensure weekly price changes are being completed.
•Ensure monthly cycle counts and negative on hand reports are being completed.
•Ensure signage is current in the entire store.
•Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
•Ensure special orders are being completed properly.
•Ensure ad signage and products are ready for customers.
Store Support Operations:
•Responsible for the implementation of Store Support programs.
•Ensure effective training and development of all associates.
•Recruit prospective associates for possible management positions throughout store.
•Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates, including management.
•Actively recruit and promote the advancement of store associates.
Leadership:
•Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
•Lead by example; be approachable by all associates and customers.
Other Essential Requirements: Education/Training:
High School or GED equivalent required; degree preferred.
Experience:
Must have previous retail management experience; hardware experience preferred.
Physical Demands:
Standing, walking, lifting (up to 50 lbs.) and climbing.
